Company Description
ALTEN Morocco, a subsidiary of the world leader in engineering and technology consulting, was established in 2008 and is now present in Fès, Rabat, Tétouan, and Casablanca. Today, the company has more than 2,200 employees and aims to become a center of excellence with 3,300 ALTENians by the end of 2027. It has positioned itself as a strategic player in supporting the professional development of engineers.
Our mission: To meet the technological ambitions of our clients — major international companies — in the automotive, railway, R&D and IT, telecommunications, and media sectors.
Joining ALTEN Morocco means becoming part of an ecosystem of excellence and benefiting from:
- A personalized and evolving career path
- An ambitious skills development policy
- A stimulating, collaborative, and meaningful work environment
Job Description
The Access Management Specialist is responsible for the administration and support of clinical systems and Oracle-based platforms. The role ensures secure user access management, system validation compliance, user support, and continuous improvement of clinical applications used throughout clinical trial activities.
System Administration & Access Management
- Manage user access and permissions across multiple clinical applications (EDC, eTMF, and other clinical systems).
- Ensure compliance with access management processes and security requirements.
- Support onboarding, modification, and removal of user accounts.
System Validation & Compliance
- Maintain the validated state of clinical systems.
- Develop, execute, and document validation test scripts.
- Ensure compliance with Computerized System Validation (CSV) requirements.
- Support audits and quality reviews related to system validation activities.
User Support & Incident Management
- Provide Level 2 support to clinical users.
- Investigate, troubleshoot, and resolve system-related issues.
- Track and manage support requests through ticketing systems.
- Monitor recurring issues and propose improvement actions.
Requirements & Continuous Improvement
- Collect and document user requirements for system enhancements.
- Act as a liaison between business users and technical teams.
- Participate in team meetings and contribute to system improvement initiatives.
- Support the implementation of new functionalities and process enhancem
Qualifications
- Master's Degree in Engineering, Computer Science, Life Sciences, or a related scientific field.
- 2 to 5 years of experience in clinical systems administration, access management, or clinical trial support environments.
Technical Skills
- Experience in clinical trial system administration and support.
- Knowledge of clinical research processes and regulations, including ICH-GCP/GxP.
- Understanding of Computerized System Validation (CSV) methodologies.
- Experience with user access management and application administration.
- Knowledge of eTMF, EDC, and other clinical trial systems.
- Previous experience with Oracle solutions is highly desirable.
- Familiarity with ticketing and issue-tracking tools.
Soft Skills
- Strong communication and interpersonal skills.
- Excellent listening and user support capabilities.
- Ability to explain technical concepts to non-technical users.
- Analytical and problem-solving mindset.
- Solution-oriented approach.
- Organization, rigor, and attention to detail.
- Open-mindedness and adaptability.