About the Opportunity
Are you a commercially driven professional who enjoys building strong customer relationships and delivering results in a fast-paced international environment? Do you thrive in a dynamic market where no two days are the same? If so, this could be the perfect next step in your career.
As Account Manager DACH, you will be responsible for managing and growing key customer relationships across Germany, Austria, and Switzerland. You will play a vital role in achieving commercial objectives, delivering outstanding customer service, and identifying opportunities for growth within the market. Working closely with colleagues across Sales, Planning, Logistics, Quality, and Customer Excellence, you will help drive the continued success of Driscoll's in the region.
Responsibilities
In this role, you will take ownership of your customer portfolio and manage the full commercial cycle, from strategic planning to daily operational execution. You will act as a trusted partner for customers while ensuring business objectives are met.
Key Responsibilities
Deliver sales, volume, and profitability targets across your customer accounts.
Develop and execute account plans aligned with regional and company objectives.
Manage day-to-day communication with customers regarding pricing, volumes, availability, and market developments.
Build and maintain strong, long-term customer relationships.
Identify commercial opportunities and translate them into actionable growth plans.
Ensure accurate and timely processing of sales orders in line with company procedures.
Monitor sales performance and analyze volumes, revenue, and profitability against budget and forecasts.
Respond proactively to market changes and customer needs to maximize business performance.
Collaborate with Category Development teams to identify and unlock growth opportunities.
Coordinate the resolution of quality-related issues together with Quality and Customer Excellence teams.
Participate actively in sales meetings and contribute to commercial decision-making regarding pricing, availability, and customer strategy.
Work closely with cross-functional teams to ensure exceptional service levels for customers.
First Year
- Gain a deep understanding of Driscoll’s mission, vision, and values, as well as the DEMEA (Driscoll’s EMEA) operations, supported by an in-depth onboarding program.
- Attend international fairs like Fruit Logistica (Berlin) and Fruit Attraction (Madrid).
- Build an internal network across functions, visit nurseries and growers, and learn about Driscoll’s test plots and innovative growing techniques, including water-efficient methods.
- Experience and understand the nuances of each season and its impact on operations, challenges, and opportunities.
- Establish strong relationships with customers, learning their ways of working while building a robust network.
- Become proficient in Driscoll’s systems, including DAX (ERP), Tableau (reporting), and Anaplan (forecasting).
Second Year
- Take a more strategic approach by developing a 1-year outlook in collaboration with Sales Management, Product Business Managers (PBM), and customers through Aligned Business Planning.
- Work with Sales Management and PBMs to achieve volume and target pricing goals while creating a plan to drive volume growth, improve pricing, and reduce claims.
- Partner cross-functionally to enhance customer service, such as shortening the supply chain or optimizing the cold chain through process alignment.
- Strengthen cross-functional collaboration, building connectivity across departments to enhance knowledge sharing and joint projects.
- Prepare and lead key customer meetings, including seasonal reviews and previews.
Candidate Profile
You are an ambitious and proactive commercial professional who combines strong relationship-building skills with analytical thinking. You enjoy taking ownership, working collaboratively, and delivering results in a dynamic environment.
Your Profile:
- Bachelor's degree, preferably in Business, Commerce, Economics, or a related field.
- 2-5 years of experience in Account Management, Sales, or a comparable commercial role.
- Experience working in an international business environment is highly desirable.
- Affinity with retail, FMCG, fresh produce, or food-related industries.
- Strong communication and relationship-management skills.
- Commercial mindset with a strong focus on delivering results.
- Excellent analytical and problem-solving capabilities.
- Proactive, self-motivated, and able to work independently.
- Highly organized with strong attention to detail.
- Advanced knowledge of Microsoft Office, particularly Excel.
- Fluent in German and English. Dutch is considered an advantage.
- Valid European driver's license.
- Willingness to travel approximately 30% of the time.