Job Description
We're looking for an enthusiastic and detail-oriented Assistant Manager to join our dynamic team at our Cahokia, United States location (1302 Camp Jackson Rd). In this pivotal role, you will drive operational excellence, inspire team members, and deliver exceptional customer experiences. As an Assistant Manager, you'll be instrumental in creating a positive work environment while maintaining high standards of service and efficiency.
- Oversee and manage daily store operations during assigned shifts, ensuring smooth workflow and adherence to company standards
- Provide strong leadership and mentorship to team members, fostering a collaborative and inclusive work environment
- Deliver outstanding customer service by interacting professionally with customers and addressing their needs promptly and courteously
- Manage cash handling and financial transactions with accuracy and transparency, maintaining detailed records
- Answer customer inquiries and process orders efficiently while maintaining a customer-focused approach
- Maintain a clean, organized, and safe work environment that reflects company standards
- Manage inventory levels, conduct stock control, and coordinate with upper management on supply needs
- Implement, communicate, and uphold company policies and procedures consistently across all team members
- Collaborate with the management team to analyze performance metrics and achieve store goals and objectives
- Resolve customer complaints and employee concerns with empathy and decisiveness, finding innovative solutions
- Participate actively in employee training and development initiatives to build a skilled and motivated workforce
- Perform additional duties as assigned by upper management, demonstrating flexibility and resilience
Qualifications
- Proven experience in retail or food service management, preferably in an assistant manager or supervisory role
- Strong leadership and team management skills with the ability to motivate and develop team members
- Excellent customer service orientation with a friendly, approachable demeanor and genuine empathy
- Proficiency in math, analytical thinking, and problem-solving skills
- Exceptional communication and interpersonal skills with the ability to build positive relationships
- Detail-oriented with a strong focus on accuracy, efficiency, and quality
- Proficient in point-of-sale (POS) systems and basic computer applications
- Demonstrated ability to manage multiple tasks simultaneously in a fast-paced environment
- Strong decision-making and conflict resolution capabilities
- Experience with inventory management and cash handling procedures
- Ability to maintain composure and resilience in high-pressure situations
- Flexibility to work various shifts, including evenings, weekends, and holidays as needed
- Physical ability to stand for extended periods and lift up to 25 pounds regularly
- High school diploma or equivalent required; associate's degree in business or related field preferred
- Positive attitude, organized mindset, and commitment to continuous improvement