Company Description
We are seeking an enthusiastic and customer-focused Assistant Manager to join our team at our 8363 W Van Buren St, Tolleson, AZ 85353, USA location in Tolleson, United States. As an Assistant Manager, you will play a crucial role in supporting the store's daily operations, ensuring exceptional customer service, and driving sales performance.
- Assist the Store Manager in overseeing daily store operations and maintaining a positive shopping environment
- Lead and motivate team members to achieve sales goals and provide outstanding customer service
- Ensure compliance with company policies, procedures, and safety standards
- Manage inventory, including receiving, stocking, and organizing merchandise
- Handle customer inquiries, concerns, and complaints in a professional and timely manner
- Assist in training and developing new team members
- Participate in creating and implementing strategies to improve store performance and customer satisfaction
- Perform opening and closing procedures, including cash handling and security protocols
- Maintain a clean and organized store appearance
- Collaborate with the management team to achieve store targets and objectives
Job Description
**Responsibilities:**
- Lead and direct team members with demonstrated effectiveness and accountability
- Maintain exceptional standards in customer service delivery and operational excellence
- Communicate clearly and professionally in all verbal and written interactions
- Make sound analytical decisions under pressure and in complex situations
- Manage time effectively and prioritize multiple responsibilities simultaneously
- Operate point-of-sale systems and required computer applications proficiently
- Apply comprehensive knowledge of retail management principles and customer service best practices
- Work assigned non-standard hours, including evenings, weekends, and holidays as required
- Maintain physical capability to stand for extended periods and lift objects up to 25 pounds
- Execute duties with precision and maintain strong organizational standards
- Adapt to changing priorities and manage variable workloads effectively
**Required Qualifications:**
- Minimum age of 18 years
- Proven leadership experience with demonstrated ability to guide and motivate teams
- Strong customer service background with commitment to superior service delivery
- Advanced verbal and written communication capabilities
- Analytical and decision-making proficiency in high-pressure environments
- Effective time management and task prioritization skills
- Proficiency with point-of-sale systems and standard computer applications
- Substantial experience in retail or customer service operations
- Comprehensive understanding of retail management principles and customer service best practices
- Physical capacity to stand for extended periods and lift up to 25 pounds
- Meticulous attention to detail with strong organizational abilities
- Demonstrated adaptability in managing shifting priorities and workload fluctuations
- Availability to work non-standard hours, including evenings, weekends, and holidays
Additional Information
All your information will be kept confidential according to EEO guidelines.