Job Description
As the Assistant Store Manager, you’re be at the forefront of creating excellent customer experiences that go beyond the expected.
With a passionate and dedicated team by your side, you will lead with energy and purpose—setting the tone for a store environment that’s not only welcoming and inspiring but also drives results. Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor.
Key Responsibilities
- Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience.
- Interpreting sales data to drive performance and taking ownership of the store’s commercial success.
- Inspiring and leading a team of managers, visual merchandisers, and sales advisors to consistently exceed service and operational standards.
- Support recruitment efforts and ensure effective onboarding and training for new team members
- Identify and nurture future talent, contributing to development plans that support team progression
- Managing all aspects of store operations—including compliance and visual merchandising—to ensure operational efficiency and uphold high standards of excellence.
- Act as a brand ambassador, consistently delivering the best possible experience for every customer
Qualifications
- Customer-Focused: A strong customer-centric mindset, with a proven track record from past retail experience of leveraging customer feedback to inform business decisions and drive performance.
- Business Acumen: Strong commercial awareness and a deep understanding of the broader retail landscape/KPI’s, with a proven ability to align business objectives with evolving customer needs.
- Team Leadership: Proven ability to lead teams / other leaders in fast-paced retail environments, consistently delivering high standards of customer service while driving sales and profitability.
- Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
- Excellent Communication: A clear, confident, and empathetic communicator, Strong in engaging with both customers and teams, while effectively conveying operational direction and articulating broader long terms goals / vision.
- Coaching & Development: Experienced in giving constructive feedback and supporting others to grow and improve.
- Adaptability & Flexibility: Responsive to shifting priorities, with the agility to embrace new opportunities and the openness to consider diverse perspectives when making decisions and future plans.
- Operational Excellence: Strong understanding of store operations, compliance/security issues, and retail standards, with experience in leading and training teams.
- Comfortable working varied hours, including evenings, weekends, and holidays.
Additional Information
This is a 1-year contract position with a contract of 44 hours a week.
Benefits:
We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.
In addition to this, you will also receive:
- Enjoy a competitive monthly bonus based on meeting sales targets
- Clothing Allowance
- Annual Leave
- Birthday Leave
- Development Opportunities
Inclusion & Diversity
At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.
COS
COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The creative soul of the brand is fuelled by a deep connection to modern culture, dynamic global cities and compelling fashion movements. With an emphasis on expert craftsmanship, innovation and materiality, collections are created with a mindful approach, seamlessly blending contemporary and timeless. Learn more about COS here.