Management Level
HEssential Duties:
• Act as the main point-of-contact for the live production of webcasts, recordings and live trainings for Notified Streaming Products
• Learn and stay current with the live webcasting aspects of all Notified streaming products
• Understand workflows related to Notified platforms and all webcasting types
• Employ those workflows as appropriate for client sessions
• Work with Webcast Managers to ensure all client requests are fulfilled
• Use platform knowledge to troubleshoot issues quickly and decisively
• Escalate problems quickly and accurately
• Provide a high level of customer support during live webcast sessions, focusing on client needs and building a rapport with speakers and client stakeholders
• Process webcast media to client specifications after live webcasts conclude
• Provide detailed feedback about the status of ongoing and completed events
• Help to support configuration and other projects as needed
Minimum Qualifications:
• Bachelor's Degree from accredited college or university in Communications, Film, Marketing or a related field. Experience in similar position may be substituted for educational requirements
• 1-2 year of webcasting, video production or other content or creative production
• 1 year of project coordination experience is desirable
• Strong communication skills, both verbal and written, multi-lingual is a plus
• Strong organization skills and the ability to multi-task
• Knowledge of Microsoft Office Suite required
• Knowledge of Adobe Suite of Applications (Photoshop, Illustrator, Dreamweaver) desirable
• Strong understanding of computer hardware and AV peripherals
• Basic understanding of networking and IT systems desirable
• Video Encoding Experience desirable
• Knowledge/Experience of Live Streaming / On-Demand Streaming desirable
Additional Qualifications:
Strong client-facing and customer service experience.
Ability to manage multiple projects simultaneously.
Strong troubleshooting and problem-solving skills.
Experience supporting live virtual events, webinars, or webcasts.
Familiarity with Investor Relations and Earnings-related events is a plus.
Familiarity with Microsoft Teams Town Hall and Live Events, Zoom Webinar, and Zoom Events is a plus.
Additional Essential Duties:
Conduct presenter rehearsals and technical checks prior to live events.
Maintain compliance with established operational processes, procedures, and service standards.
Please note any offer of employment is subject to satisfactory pre-employment screening checks.