Role: AV Break-fix Engineer – L2
Location: Krakow, Poland (on-site)
Contract: Fixed Term Contract until 31 March 2027
Salary: To Zl140,000 dependent on experience
Hours: 40 hours/week, with shifts between 8am – 5pm Monday through Friday.
(Shift times may vary occasionally for an event issue/out of hours fix, but within 7am-4pm, 9am-6pm or 10am-7pm)
Kinly is a leading integrator of audio-visual and unified communications solutions, and the largest in Europe, serving as a globally trusted technology advisor to leading organisations. For more than 25 years, we have been designing, developing, integrating and supporting complex audiovisual solutions and businesses rely on us to deliver consistently secure and flexible meeting experiences.
Due to further growth of an exciting long-term contract with an international blue chip financial organisation, we now have a new opportunity for a proven AV Technician to join our highly collaborative global team, to provide AV and VC technical support across all meeting rooms and event spaces on the client’s site.
As a key member of the L2 team you will work to identify and resolve technical faults across the wide array of videoconferencing and other audio visual equipment; configure devices, assist in office relocations for this high-level client, provide remote support to users at other office locations as needed and complete various tasks as assigned the Lead Break-Fix Technician or management team.
The position involves a high degree of exposure, working sometimes with executive management and managing directors to provide the required services.
Key responsibilities:
Pre-event testing of audio, wireless microphone battery levels etc.
Liaise with the client for large events to understand their requirements
Attend pre-production meetings required for any scheduled special events
Be the primary support to operate global production events
Own the event experiences for the meeting host and attendees
Respond to notifications of AV technical issues directly
Replace components, wires and non-functional parts as needed to restore system functionality
Test room AV functions completely with all sources and capabilities, after troubleshooting and during room annual PM (Preventative Maintenance) performances
Video/audio conference set-up and support.
Site certification of all new and relocated video conference systems
Assist with support for video/audio conferencing problems. Investigate faults and recommend further actions to rectify
Ensure all multi-media/presentation rooms are maintained in good working order
Assist with support for multi-media broadcasting
Carry out regular preventative room checks, ensuring all equipment functions correctly in accordance with the room check procedure
Skills Profile
Good knowledge of Signal flow in video, audio, and control wiring
Knowledge of Cisco videoconferencing systems
Knowledge of Microsoft Teams / Microsoft Teams Rooms and Surface Hubs preferred
Strong capability with operation and troubleshooting of AV control systems (e.g., Crestron)
Ability of loading of compiled code in control processors and touchpanels
Strong troubleshooting and diagnostic skills with AV gear
Knowledge of AV systems and behaviour of AV signals
Ability to read as-built drawings and apply the understanding to diagnose reported problems
Ability to recognize and describe audio and/or video signal degradation
Good communication skills with vendors, co-workers, and managers
LCD and DLP projector maintenance capability
Ability to improvise workarounds for AV setups to meet the requirements
Some installation skills preferred but not required
If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling.
If you do require details of the vacancy or the application process in an alternative format, please email [email protected] outlining your requirements.
About Kinly
Kinly is the globally trusted AV and UCC technology advisor to world-class organisations. Our solutions drive maximum collaboration, engagement and productivity to enable a world where people can work together, from everywhere. Our people are unified by a passion for helping teams achieve their workplace communication and collaboration goals, irrespective of complexity, location or project size. We design, engineer and support audio visual and collaboration technology solutions that add real business value and deliver exceptional user experiences, every time.
Equal Opportunities:
At Kinly, we are unified by a commitment to providing a working environment that is as inclusive, responsible and welcoming as possible for all our teams and prospective employees. We provide equal employment where all applicants are encouraged to apply, regardless of sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other protected characteristics. We want you to bring your true self to work and provide you with a workplace where you can thrive. We welcome your application and look forward to seeing you at Kinly soon.