Full-time | On-site | Monday–Friday, daytime business hours
The Client Care Coordinator is responsible for supporting the delivery of high-quality care services by coordinating client needs with field staff capabilities. This position requires strong communication, time management, and problem-solving skills. The role involves working closely with clients, clinicians, and internal teams to ensure service continuity, satisfaction, and compliance with agency standards.
Duties and Responsibilities
- Maintains a current awareness of field staff capabilities to ensure appropriate case assignments.
- Demonstrates good judgment in assigning duties that match each clinician’s qualifications, ensuring safe and efficient service delivery.
- Maintains an active involvement in issues of cost containment; effectively utilizes clinician when assigning cases.
- Demonstrates an ability to identify and solve problems; uses initiative and good judgment to reach quality decisions.
- Demonstrates an ability to communicate effectively and express ideas clearly and actively listens.
- Maintains an excellent rapport with clients and clinicians and effectively promotes harmonious interpersonal relationships.
- Works the after-hours on call phone on some days after normal 9a-5p office hours including weekend and holidays per business need.
- Exercise necessary cost control measures.
- Strive to maintain positive internal and external customer service relationships.
- Demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed.
- Must be able to be depended upon to plan and organize work effectively and ensure its completion.
- Must be able to demonstrate reliability by arriving to work on time and taking breaks in expected time frames.
- Expected to meet all productivity requirements.
- Must be able to demonstrate team behavior and must be willing to promote a teamoriented environment.
- Must always represent the organization professionally.
- Must be able to demonstrate initiative, strive to continually improve processes and relationships.
Education
- High school diploma or GED preferred
Experience
- Customer service or client support, scheduling or staffing coordination, is recommended.
- Healthcare or home health knowledge is preferred, but not required.
- Bilingual in Spanish required.
Why Angels of Care
In addition to our great benefits, we offer a fun and supportive culture rooted in our values of Heart, Advocacy, Love, Outreach, and Speed (HALOS). At Angels of Care, you’ll have the unique opportunity to make an impact while working with dedicated, talented colleagues. We believe in fostering career advancement and providing opportunities for you to expand your skill set, take on new responsibilities, and grow alongside the company.
- Competitive Pay
- Paid Time Off
- Medical, Dental, & Vision Plans with a generous contribution from AOC
- HSA/FSA
- Mental Wellness Benefits
- 401K
- Discounts on Pet, Home, and Auto Insurance
- And more!
U.S. Equal Employment Opportunity/Affirmative Action Information - Individuals seeking employment at Angels of Care Pediatric Home Health are considered without regards to race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status.
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