Overview The Customer Service Specialist is the first point of contact for patients and other patrons arriving at the medical centers. This position assists with patient check-in, check-out, answering phones and entails the following duties & responsibilities:
Key Duties & Responsibilities:
Deliver excellent patient service.
Answer telephone promptly and direct calls accordingly.
Ability to retrieve phone messages and transfer calls as necessary.
Verify patient insurance.
Ability to retrieve all correspondence from all mailboxes and distribute accordingly.
Ability to prioritize the centers business needs and flexibility to assist other areas as needed.
Responsible for scheduling appointments, checking-in/out patients, and obtaining accurate patient information.
Greet patients and visitors in a courteous/professional manner.
Notify appropriate personnel of visitor arrival and directs visitor to correct area.
Perform clerical functions.
Maintain/update directory of all employees in the center.
Notify the transportation dispatcher when patients are ready for pick up.
Maintain professional conduct and appearance at all times.
Ensure waiting and reception areas are kept clean and tidy.
Flexibility to commute to other centers if needed.
Other duties as assigned
Required Skills/Abilities:
Exceptional customer service and phone etiquette
Ability to use computers to enter information
Excellent written and verbal communication skills
Attention to detail
Ability to connect with patients and make them feel comfortable
Patience and presence of mind
eCW experience Required
Education and Experience:
High school diploma or equivalent, and a minimum of one year work experience in a medical front desk or receptionist capacity.
Bilingual (English/Spanish) is required.
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer
May require prolonged period of standing, walking and bending
Ability to move/lift up to 20 pounds at times
Job Type: Full-time
Salary: $17.00 - $19.00 per hour (negotiable based on experience)
Benefits:
Health Insurance
Dental insurance
Vision Insurance
Life Insurance
401(k)
Employee assistance program
Flexible spending account
Paid time off
Paid holidays
Schedule:
8-hour day shift
Monday to Friday
Work setting:
In-person
Palm Medical Centers is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Palm Medical Centers makes hiring decisions based solely on qualifications, merit, and business needs at the time.