Could you be our new Boarding Agent?
Location: San Francisco Port Office (Richmond, CA)
Reporting to: Port Manager
Department/team: Shipping - Operations
Employment Type: Full-time
Travel requirements: Daily travel to work
Key Tech/Tools: MS Office365, Microsoft products, including Word, Excel, PowerPoint, and GACShip, which will be learned on the job
What would your day at GAC look like?
Coordinate vessel arrivals, port stays, and departures, working directly with pilots, terminals, agents, and government authorities to ensure smooth execution
Act as the main point of contact for assigned vessel calls, keeping owners, operators, and internal teams updated on status, changes, and key events
Attend vessels as required and handle all operational matters in line with company procedures and port requirements
Prepare and manage Disbursement Accounts and maintain awareness of port call costs throughout execution
Ensure all documentation is completed accurately and on time
Maintain accurate and timely updates in GAC systems to reflect vessel status, costs, and services
Coordinate and follow up on ship’s requirements, vendor services, and any requests from the Master or operator
Support timely job close-out by ensuring all services are captured and jobs are ready for billing
Ensure full compliance with port regulations, QHSSE standards, and company policies at all times
What’s in it for you?
This is your chance to become part of the global GAC team, which has been providing professional shipping, logistics, and marine services since 1956. Everything we do is guided by the GAC Spirit, built on mutual loyalty between management and staff, and a belief in the value of our people as individuals - not just for the jobs they do.
With more than 7,500 colleagues in 300 strategically located offices in more than 50 countries around the world, we focus on quality, safety, and sustainability with a human touch. Emphasizing a long-term approach, innovation and ethics, our flexible and integrated portfolios are designed to work within and support our customers’ operations.
Role Summary
The Boarding Agent is responsible for managing day-to-day vessel operations from pre-arrival through departure and close-out. This includes coordinating with port authorities, terminals, and service providers, ensuring all regulatory requirements are met, and keeping customers and stakeholders fully informed throughout the port call.
The role requires strong ownership of each job, including cost awareness, documentation, system updates, and timely job closure. You will be expected to operate independently, make decisions in real time, and ensure each port call is executed safely, efficiently, and without delay.
Note: The candidate is expected to comply with the GAC Health, Safety, Security and Environment (HSSE) Policy and GAC HSSE Manual procedures that emphasize industrial and personal safety and environmental precautions. Shortlisted candidates will be subject to a background check that includes drug and alcohol screening.
***Eligible to work in the United States