About the Role
£ 24968.26 per annum (basic salary) plus £ 880 per annum (geographical allowance)
(Fixed term contract due to service contract retender)
To assist service users to live their best lives by assisting them – directly and through others – to exercise choice in order to: improve their mental health and wellbeing; reduce loneliness; increase social participation; work towards goals; develop their independence.
Key Responsibilities
- Establish and maintain relationships of trust with service users, in order to build engagement
- Help service users to set, prioritise and achieve personal goals, to increase hope, motivation and ambition
- Work flexibly with service users in their homes and/or in the community
- Value the lived experience of service users and enable them to use that experience to support each other and improve their Together service
- Help to reach people in the community who are most in need, including those in marginalised or minority populations
- Carry out assessments and determine urgency of service user needs
- Work with professionals from other agencies and make onward referrals, linking service users into other community opportunities
- Carry out risk assessments, in order to keep service users safe and improve the quality of our support
- Motivate and support service users to maintain safe and secure housing, deal with financial issues, navigate the benefits and education systems
- Assist service users to; manage friendships and family relationships; manage their lives by helping with bills, forms, mail and appointments, accompanying service users to appointments as and when necessary
- Adhere to the Together policy on lone working
- Make timely records which are concise, accurate, written for the service user to understand, using Together computer-based systems
- Write clear word processed and handwritten reports (training provided) and records in English
- Participate in mandatory and job-related courses and learning activities
- Maintain professional boundaries in all aspects of work with service user
Skills, Knowledge & Expertise
Essential:
- Experience in supporting vulnerable individuals gained from paid work and/or voluntary and/or life experience
- Minimum of GCSE or Level II qualification in English, or equivalent
- Basic competence in the use of email and word processing software
- Demonstrate a non-judgemental attitude and able to be empathetic towards service users and create a trusting environment
- Able to work in partnership with services users and establish and maintain professional boundaries in working with service users
- Able to establish and maintain a safe environment
- Willing and able to undertake domestic tasks with, and for, service users as necessary
- Demonstrate problem-solving skills relating to welfare benefits, education and relationships
- Open to - and willing to participate in - formal and informal job related learning
- Willing and able to collaborate with colleagues and other organisations
- Able to use email and computerised systems for service user records and reports
- Able to travel; have access to car/public transport
- Able to work a varying pattern of shifts on a 24 hour 7-day week rota, with notice
Desirable:
- Lived experience of mental distress
- NVQ Level II in Health and Social Care, or equivalent
Job Benefits
