Job Description
Who We Are
Creative Artists Agency (CAA) is the leading entertainment and sports agency, with global expertise in filmed and live entertainment, digital media, publishing, sponsorship sales and endorsements, licensing, media finance, consumer investing, fashion, trademark licensing, and philanthropy. Distinguished by its culture of collaboration and exceptional client service, CAA’s diverse workforce identifies, innovates, and amplifies opportunities for the people and organizations that shape culture and inspire the world. The trailblazer of the agency business, CAA was the first to build a sports business, create an investment bank, launch a venture fund, found technology start-up companies, establish a philanthropic arm, build a business in China, and form a brand marketing services division, among other innovations.
The Department
CAA Brand Consulting is a strategy-led, full-service marketing agency with expertise in Cultural and Consumer Insights, Data and Analytics, Talent/Influencer and Property Partnership Advisory, Experiential, Social Impact, Creative Services, and Content and Digital Strategy. These integrated capabilities come together to offer solutions from planning through execution, and we pull in a collective perspective of expertise with each client brief to ensure we are tapping into diverse thinking and building strategies reflective of the marketplace and culture we work within.
The Role
The Business Operations Analyst, AI & Innovation supports the CAA Brand Consulting team, splitting time between hands-on support for the group's AI applications and workflow implementation work and the operational rhythm that keeps the broader Business Operations function running. This role helps test, document, and maintain the agentic workflows and tools the team ships, while also owning usage tracking, reporting, vendor administration, and other operational support that lets senior team members focus on higher-level decisions. The ideal candidate is organized, detail-oriented, and has a working knowledge of AI tools, and is comfortable moving between hands-on workflow support and day-to-day business operations.
Essential Functions:
AI Workflow & Tools Support:
- Test, document, and maintain agentic workflows and tooling on approved enterprise AI platforms; partner with cross-functional teams to engineer, standardize, and refine prompt patterns and templates.
- Oversee and scale the team's shared AI component library, establishing reusable architectural frameworks to accelerate build cycles and ensure consistency across new workflows.
- Facilitate the integration and deployment of proprietary AI systems and internal tooling to support account and functional teams across the organization
- Track and analyze live workflow metrics to identify performance drift, technical issues, or usage decline, proactively mitigating risks to safeguard end-user experience.
- Coordinate with Insights & Analytics, Strategy, and other functional teams to support the rollout and integration of AI applications across the business unit.
Operations & Reporting:
- Manage usage and spend tracking dashboards and help assemble the monthly reporting cadence to Finance.
- Oversee vendor portal administration, managing provisioning workflows, role-based access tiers, and platform compliance across functional teams.
- Manage the intake process for new workflow requests, feeding the use case inventory, and quarterly build slate.
- Drive daily operational continuity across the Business Operations function, coordinating departmental workflows, cross-functional stakeholder communication, and meeting enablement to optimize team capacity.
Requirements:
- Bachelor's degree in Marketing, Business, Communications, or similar discipline.
- 2-3 years of relevant experience as an analyst, coordinator, or product-support role
- Working knowledge of AI tools, with a product-management mindset; comfortable gathering requirements, prioritizing intake, and coordinating across stakeholders.
- Strong organizational skills; able to hold several threads at once without letting any slip.
- Proficient in Microsoft Office (Word, Excel, Outlook), with strong PowerPoint skills.
- Exceptional attention to detail and ability to manage multiple deadlines in a fast-paced environment.
- Strong verbal and written communication skills.
- Team-oriented and comfortable working cross-functionally.
Preferred Skills:
- Agency experience, ideally within sports & entertainment
- MBA or other advanced degree in operations or a related field, a plus.
- Familiarity with tracking and maintaining budgets and financial concepts.
- Familiarity with AI platforms such as Claude, ChatGPT, Gemini, Copilot, Perplexity, Lovable, Cursor, or similar.
Location
This role will be hybrid, located in our New York office. The Brand Consulting department offers a flexible work schedule and requires a minimum of three days per week on-site.
Compensation
The annual base salary range for this position is as follows:
New York, NY: $74,000 - $88,000
This position is also eligible for benefits and a discretionary bonus. Ultimately, the salary may vary based upon factors including, but not limited to, relevant experience, time in the role, business sector, and geographic location, among other criteria. Please
Benefits
At CAA, we offer a competitive compensation and benefits* package for all regular full-time employees:
Benefits where the company pays 80%-100% of the cost include:
- Medical Insurance
- Basic Life and AD&D Insurance
- Telemedicine
- Employee assistance and mental health counseling in person, virtually, or through text
- Paid Vacation / Holidays
- Paid Sick Time
- Paid Parental Leave and Other Paid Leaves of Absence
- NICU leave
- Bereavement resources
- Adoption Benefits
- Educational Assistance
- Mental Health Resources
- Employee Assistance Plan
Employees may also elect to participate in voluntary benefits
- Dental, Vision Insurance
- 401K Plan
- Flexible Spending Accounts (Health Care and Dependent Care)
- Health Savings Account
- Voluntary Life and AD&D Insurance
Employee Perks
*Benefits offered also include other statutory mandated benefits
Creative Artists Agency, LLC (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate on the basis of race (inclusive of traits historically associated with race, including hair texture and protective hairstyles), color, religion, creed, gender or sex (including pregnancy, childbirth, breastfeeding or related medical conditions), national origin, ancestry, age, physical disability, mental disability, medical condition, genetic information, family and medical care leave status, military or veteran status, marital status, family status, sexual orientation, gender identity, gender expression, political affiliation, an employee’s or their dependent’s reproductive health decision making (e.g., the decision to use or access a particular drug, device or medical service), or any other characteristic protected by applicable law.
The absence of a permanent address is not a bar to employment. The Company does not discriminate against individuals based on housing status, including the absence of a fixed address.
The Company also complies with the Americans with Disabilities Act and applicable state and local laws with regard to providing reasonable accommodation for qualified individuals with disabilities.
CAA does not accept unsolicited resumes from third-party recruiters unless they were contractually engaged by CAA to provide candidates for a specified opening. Any such employment agency, person or entity that submits an unsolicited resume does so with the acknowledgement and agreement that CAA will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.