Call Center RepresentativeLocation: Grand Rapids, MI
Pay: $18.00 - $25.00 per hour
Benefits: Medical Insurance, Paid Vacation, Paid Sick Time
About Us
Home Pro of Grand Rapids, MI is seeking a motivated Call Center Representative to join our growing team in the Grand Rapids, MI market and surrounding areas. This is an exciting opportunity to work for one of the fastest-growing companies in the industry, earn a competitive income, and make a positive impact by helping homeowners improve their homes.
Position Summary
The Call Center Representative will be responsible for contacting homeowners, setting qualified appointments for free in-home consultations, maintaining accurate customer records, and responding to inbound inquiries. Strong customer service and communication skills are essential for success in this role.
Responsibilities
- Deliver a scripted sales presentation to homeowners.
- Adapt the script to address the specific needs and interests of individual homeowners.
- Answer questions and overcome objections professionally and effectively.
- Collect homeowner information, including names, addresses, phone numbers, and other relevant details.
- Schedule and confirm appointments for free consultations.
- Enter appointment details and customer information accurately into the company's computer system.
- Maintain detailed records of customer interactions and lead activity.
- Coordinate appointments for sales representatives and canvassing teams.
- Conduct quality control follow-up calls.
- Answer inbound calls from prospective customers responding to advertisements.
- Follow up with homeowners regarding previous interactions.
- Update lead information and maintain reports as needed.
Qualifications
- Excellent customer service, communication, and interpersonal skills.
- Knowledge of sales and marketing principles and strategies.
- Previous experience in telemarketing, call center operations, customer service, sales, marketing, or promotions preferred.
- Strong computer skills and proficiency with relevant software applications.
- Ability to multitask and maintain attention to detail in a fast-paced environment.
- Positive attitude and strong work ethic.
- Product training will be provided.
What We Offer
- Competitive hourly pay: $18.00 - $25.00 per hour
- Medical benefits
- Paid vacation
- Paid sick time
- Comprehensive training program
- Career advancement opportunities
- Supportive and team-oriented work environment
Apply today and become part of a team dedicated to helping homeowners transform their homes while building a rewarding career.