Care Manager / Patient Engagement Specialist —
Improving the Health and Lives of Our Patients with Every Call
Remote | Full-Time | Bilingual Preferred
The Kind of Person Who Thrives Here
Who We Are
Vigilance Health partners with large healthcare organizations across the country to deliver quality Population Health and Care Management services that move the needle on patient health outcomes. Our care managers work closely and collaboratively with their patients between clinic visits, helping them stay on track with their primary care providers’ treatment and care plans. Our service lines include Chronic Care Management (CCM), Advanced Primary Care Management (APCM), Behavioral Health Integration (BHI), and Remote Patient Monitoring (RPM). We measure success the way our partners do: quality metrics, patient engagement, patient activation, and improved health outcomes that show up in the data.
Our purpose is simple, and we mean it: Change People's Lives — no matter their circumstances.
The Role
The Care Manager is the heart of Vigilance. You'll lead the charge in building meaningful relationships with patients to drive better health outcomes and empower people to take control of their own health. You'll build trust, rapport, and accountability using the principles of Motivational Interviewing and clinical best practices with each patient and with each call.
Above all else, Care Managers are driven by an unyielding passion to make a difference in people's lives. That passion shows up in the work every day — the volume of outreach you put in, the rapport you build, your documentation, and your commitment to the kind of patient engagement, trust, and support that leads to real, long-lasting behavior change.
What You'll Own
Patient Outreach & Engagement
You'll drive a high volume of outbound calls every day — ramping from 5–20 patient connections a day in your first month to 22+ connections by month three — because consistent outreach is what makes everything else possible.
Relationship Building & Rapport
You'll build genuine rapport with your assigned patient panel using Motivational Interviewing techniques, turning first conversations into ongoing relationships patients trust and stay engaged with.
Risk Stratification & Panel Management
You’ll understand the risk level of each patient on your panel and prioritize outreach to keep low-risk patients stable, help higher-risk patients improve, and reduce avoidable ER visits and hospital stays.
Care Coordination & Goal Setting
You'll work collaboratively with your patients to develop SMART goals and patient-centered care plans, with a focus on PCP visits, treatment adherence, care navigation, routine assessments and more — through consistent and engaged outreach.
Documentation & Clinical Best Practices
You'll translate every conversation into clear actions and documentation, applying clinical best practices so the story of each patient's status and progress are captured accurately and can be acted on by the rest of the care team.
What Good Looks Like in 90 Days
What You Bring
Experience That Matters Most
If you've been looking for a role where your ability to connect with people genuinely changes someone's health — this is it.
Apply today. Let's change lives together.
Vigilance Health is an equal opportunity employer committed to building a diverse, inclusive team.