Are you ready to get ahead in your career?
- We want to empower you to turn your ambitions into achievements.
- We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
- Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
- To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.
Why does this job exist and why is it critical?
1. Partner Onboarding & Enablement
- Execute the structured onboarding journey for newly recruited partners — company and product induction, systems/tools access setup, and compliance briefing.
- Coordinate onboarding logistics with IT, Product and Legal to ensure timely partner activation.
- Track onboarding milestones and time-to-first-sale, identifying and resolving bottlenecks in the process.
- Maintain and update onboarding materials (including presentations), checklists and partner portal content.
2. Training & Capability Development
- Plan, schedule and deliver (or coordinate delivery of) product, solution-selling, systems and compliance training for partners across in-person, virtual and e-learning formats.
- Maintain training curriculum content and partner certification tracking, coordinating with Product and Marketing teams to keep materials current with new launches.
- Monitor training completion and certification status, following up with partners on gaps.
- Gather partner feedback on training and continuously improve content and delivery formats.
3. Partner Marketing Campaigns
- Plan and execute partner marketing campaigns, including co-branded marketing, MDF-funded activities, lead-generation programmes and promotions.
- Coordinate with the Marketing team on campaign materials, collateral distribution and partner communications.
- Track and report on campaign performance — leads generated, campaign ROI and partner participation rates.
- Manage the partner communications calendar, including newsletters, product updates and promotional announcements.
4. Partner Relationship Management & Support
- Serve as the day-to-day point of contact for partner queries, operating the channel partner helpdesk.
- Manage escalation handling for partner issues (sales, technical, billing), coordinating with relevant internal teams to ensure timely resolution.
- Conduct regular check-ins and relationship touchpoints with partners to maintain engagement and satisfaction.
- Maintain and update partner portal and self-service resources, including FAQs, tools and support materials.
5. Cross-Functional Collaboration & Reporting
- Coordinate with Customer Service, Product, Marketing and IT to ensure smooth, consistent partner support.
- Track and report onboarding, training, campaign and support metrics to the Head of Channel Development.
What’s next?
- Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
- Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.
Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.