Chief of Staff

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

 

Job Description

About the role

ServiceNow's EMEA North Sales organisation is at an inflection point—growing new markets, deepening strategic partnerships, and building the GTM infrastructure that will define the region's next chapter. The Chief of Staff to the President, Sales EMEA North is a high-impact, execution-driven leadership role at the centre of that work.

This is not a traditional Chief of Staff role. You will amplify the President's capacity and directly execute on strategic initiatives that sit across and between Sales, Strategy, and GTM functions. You will knit together cross-functional teams, move priority programs from concept to outcome, and operate as a trusted advisor and sounding board to one of ServiceNow's most senior Sales leaders in the region.

The best candidate for this role is someone who thrives without a playbook, brings a growth mindset to every challenge, and is as comfortable in a customer conversation as they are in a planning session with the leadership team.

What you get to do in this role

Strategic execution & regional growth

• Partner directly with the Group Vice President to define, prioritise, and drive the EMEA North Sales agenda—translating strategy into executable plans
• Orchestrate and drive cross-functional programs critical to regional growth that don't sit neatly within existing structures
• Support new market entry and geographic expansion initiatives across EMEA North
• Build and accelerate strategic partnerships by owning coordination across Sales, Alliances, and GTM functions

Cross-functional leadership

• Act as the primary point of contact for teams supporting EMEA North Sales (Sales Operations, Solutions Consulting, Field Marketing, Customer Success, Professional Services, Alliances and Channels)
• Work across matrix teams to align priorities, goals, and execution cadence
• Bring structure and clarity to ambiguity—operating effectively in fast-moving, high-stakes environment

Executive presence & relationships

• Engage with internal cross-functional stakeholders and external customers on behalf of the President
• Build and maintain trusted relationships at senior levels across the organisation and with key external partners
• Support talent development within the EMEA North Sales leadership team

Qualifications

To be successful in this role, you have

Experience

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 10+ years of experience in field sales, GTM strategy, sales operations, or a Chief of Staff role—in a matrixed enterprise software environment
• Demonstrated experience working directly with senior executive stakeholders in a high-velocity, high-stakes environment
• Proven track record of driving cross-functional programs from ambiguity to execution and measurable outcome
• Deep experience working across EMEA North markets—understanding of regional GTM dynamics, partner ecosystems, and cultural nuances
• Prior exposure to customer-facing GTM work (sales, solutions consulting, alliances, partnerships) strongly preferred
• Bachelor's degree required; MBA or equivalent post-graduate qualification preferred

Skills and capabilities

• Super collaborative—works across functions and levels without friction; earns trust quickly with peers, executives, and external partners
• Growth mindset—approaches every challenge with curiosity and optimism; helps develop long-term strategic plans and build new capabilities
• Trusted and approachable—leads with humility, prioritises team and business outcomes over personal visibility, and builds followership through credibility rather than title
• Strong strategic and analytical thinker—able to synthesise data, identify patterns, and frame clear recommendations for senior leaders
• Operationally rigorous with a bias toward action—gets things done in complex, matrixed environments
• Outstanding communication and stakeholder management skills—able to influence without authority at all levels of the organisation
• Ability to manage multiple high-priority initiatives simultaneously in a fast-paced environment

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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