Claims Metrics & Reporting Product Delivery Director

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

Get to Know the Opportunity:

The Product Delivery Director is a senior business-facing leader accountable for shaping, prioritizing, and guiding the delivery of Employee Benefits technology capabilities. This role represents the business strategy and operational perspective across cross-functional delivery teams, helping ensure solutions align with business objectives, customer needs, compliance expectations, and operational efficiency goals.

The ideal candidate brings strong business product ownership, delivery management, FINEOS expertise, and stakeholder leadership experience, with the ability to translate business priorities into actionable delivery plans. This leader will influence roadmap decisions, drive prioritization, prepare business teams for change, and support successful adoption of solutions across Employee Benefits products.

This role also serves as the business product owner for claims metrics and reporting, setting the strategy and building the function as a service across operational, leadership, and external-facing reporting views. The leader translates business requirements into a comprehensive reporting suite and connects claims metrics to actionable operational outcomes in partnership with Underwriting, Pricing, and Actuarial teams.

This role is fully remote, with no regular in-office requirement.

The Contributions You’ll Make:

• Shape the strategic roadmap for Employee Benefits technology capabilities and business solutions.
• Partner with senior business leaders to identify opportunities that improve customer, employer, and operational experiences.
• Establish business outcomes, success measures, KPIs, and adoption targets for technology and operational initiatives.

• Act as the business product owner for claims metrics and reporting, defining the strategy, roadmap, and prioritized backlog to establish and scale the function as a service across all reporting views, including operational, leadership, and external-facing reports.
• Translate business needs into requirements and acceptance criteria for a full suite of operational and external-facing reports, dashboards, and claims metrics, ensuring reporting views meet the needs of each audience.
• Translate claims metrics and reporting insights into actionable operational outcomes and serve as the liaison to Underwriting, Pricing, and Actuarial teams to align reporting requirements, interpret results, and inform business decisions.

• Lead prioritization of enhancements, defects, and new capabilities based on business value, customer impact, compliance needs, and operational readiness.
• Provide business direction to ensure priorities, regulatory requirements, customer experience needs, and operational impacts are reflected in technology delivery plans.
• Lead operational readiness planning, including identification of impacted teams, process changes, training needs, communication requirements, support impacts, and adoption risks ahead of implementation.
• Partner with IT Product Owners, Business Analysts, Architects, development teams, and operations stakeholders to refine business requirements, user stories, and delivery priorities.
• Set expectations for clear business requirements, measurable acceptance criteria, and delivery-ready documentation.
• Represent the business in sprint planning, release planning, prioritization, and backlog management activities.
• Resolve business-related obstacles and provide timely decision support to keep delivery teams aligned and moving forward.
• Partner with marketing and sales enablement teams to develop internal and external communication plans before and after relevant releases.
• Monitor delivery progress, operational and adoption readiness, risks, dependencies, and mitigation plans to support successful implementation and sustained business use.
• Oversee business testing strategies and UAT scenarios for new capabilities, enhancements, and defects.
• Lead UAT planning, resource coordination, execution oversight, defect management, and final business sign-off activities.
• Partner with QA teams to confirm requirements are adequately tested, validated, and ready for release.
• Support release readiness reviews, implementation decision-making, and production deployment activities.
• Monitor post-production outcomes and coordinate issue resolution, stabilization, and business feedback as needed.
• Drive post-implementation adoption activities, including hypercare support, readiness checkpoints, user enablement, issue triage, and feedback collection.
• Serve as a trusted advisor and senior product delivery partner to operational leaders, product stakeholders, and technology partners.
• Lead clear, consistent communication across product, operations, compliance, technology, and business stakeholder teams.
• Present roadmap priorities, delivery updates, risks, decisions, and outcomes to leadership.
• Build and sustain strong partnerships that enable execution of strategic initiatives and measurable business outcomes.

Minimum Knowledge & Experience:

• Bachelor's degree required.
• 5+ years of product delivery, product management, business analysis, or digital product leadership experience.
• Hands-on FINEOS experience required.
• Experience with digital portal capabilities, customer-facing applications, self-service platforms, reporting capabilities, or analytics solutions.

• Demonstrated experience building reporting and claims metrics capabilities is required, spanning all reporting views, including operational, leadership, and external-facing reports and dashboards.
• Proven ability to translate business requirements into a full suite of operational reports, with experience defining and delivering external-facing reports.
• Demonstrated ability to translate claims metrics into operational outcomes and partner effectively with Underwriting, Pricing, and Actuarial teams on reporting needs, analysis, and business implications.

• Experience operating in Agile and Scrum delivery environments as a business partner, product representative, or business product owner.
• Strong understanding of SDLC, release management, and testing methodologies from a business delivery and stakeholder readiness perspective.
• Demonstrated experience leading operational readiness, change adoption, training coordination, stakeholder communications, hypercare, and post-launch stabilization for business solutions.
• Experience within Employee Benefits, Disability, Absence, Leave Management, Life, and/or Supplemental Health.

Preferred Knowledge & Experience:

• Experience partnering with IT Product Owners and cross-functional technology teams while representing business priorities and operational needs.
• Knowledge of reporting platforms such as Power BI, Tableau, Cognos, Business Objects, or similar tools.
• Experience supporting digital transformation, modernization, and business capability improvement initiatives.
• Knowledge of accessibility, usability, and digital experience best practices.

How This Role Aligns to Our Core Four:

Voya’s Core Four reflect how we deliver for our customers, our business, and one another. In this role, you’ll bring them to life through thoughtful product leadership, disciplined delivery, and strong cross-functional partnership.

• Instill Customer Obsession: Shape and prioritize Employee Benefits capabilities using customer, employer, and operational needs to improve experiences and business outcomes.
• Transform with Automation/AI: Help advance digital capabilities and modernization by identifying opportunities to reduce friction, strengthen analysis, and improve delivery and operational efficiency through responsible automation and AI.
• Drive Higher Performance Through Our People: Create clarity and accountability across business, product, technology, and operations partners by aligning priorities, removing obstacles, and preparing teams for successful change and adoption.
• Execute on the Fundamentals: Strengthen delivery discipline through clear requirements, rigorous testing and UAT, regulatory and compliance consideration, release readiness, risk management, and post-launch stabilization.

#LI-LH1

 

Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$140,000 -$150,000

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.