Client Service Representative

$18.00–$25.00/hour (DOE)
Full-time opportunity in Santa Barbara, California
Schedule: Full-time | Weekend & some holiday availability required
Available shifts: 6:00 AM–4:30 PM | 9:00 AM–7:00 PM | 12:00 PM–10:00 PM

Build your career in veterinary client service with Advanced Veterinary Specialists (AVS). As a Client Service Coordinator, you'll be one of the first points of contact for pet owners, helping create a welcoming, compassionate experience while supporting the daily operations of a busy specialty and emergency veterinary hospital.

This is an excellent opportunity for an experienced Customer Service Representative, Veterinary Receptionist, Client Service Coordinator, or hospitality professional who enjoys helping people, working with animals, and thriving in a fast-paced environment.

Why Join Advanced Veterinary Specialists

Advanced Veterinary Specialists is a specialty and emergency veterinary hospital in Santa Barbara with board-certified specialists in Surgery, Oncology, Internal Medicine, Cardiology, and Dentistry, alongside an experienced team of Emergency veterinarians.

Our Client Service team plays an essential role in connecting pet owners with our medical teams while ensuring every client receives compassionate, professional, and efficient service.

In Your Day-to-Day, You Will

• Welcome clients and pets while providing compassionate, professional customer service.
• Answer incoming calls, screen client needs, schedule and confirm veterinary appointments, and prepare clients for their visits.
• Coordinate communication and workflow between clients, veterinarians, Veterinary Technicians, and clinical teams.
• Admit and discharge patients while maintaining accurate client and patient information.
• Create and maintain veterinary medical records and enter information into the hospital's practice management system.
• Process payments, post transactions, and assist with other front desk and administrative responsibilities.
• Address client questions and concerns professionally while helping create a positive client experience.

What You Bring

• High school diploma or equivalent.
• At least one year of customer service experience; veterinary hospital or animal healthcare experience strongly preferred.
• At least one year of receptionist, hospitality, front desk, or other client-facing experience.
• Excellent communication, customer service, organization, and multitasking skills.
• Strong computer and data-entry skills with the ability to maintain accurate electronic medical records.
• Working knowledge of Microsoft Word, Excel, and Outlook.
• Ability to type at least 45 WPM and use a 10-key calculator.
• Ability to remain professional, compassionate, and organized in a fast-paced specialty and emergency veterinary environment.

Perks & Benefits

Medical, dental, vision, disability, and life insurance; Flexible Spending Accounts (FSA); 401(k); Employee Assistance Program (EAP); three weeks of accrued paid time off; uniforms; VetBloom access with RACE-approved continuing education and training; and professional growth and career advancement opportunities.

Location Highlight

Build your veterinary client service career in beautiful Santa Barbara, with access to beaches, mountains, hiking, dining, and year-round outdoor recreation. AVS is accessible to candidates throughout Santa Barbara, Goleta, Carpinteria, Montecito, Summerland, Ventura, Oxnard, and surrounding Central Coast communities.

About Ethos Veterinary Health

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class veterinary medicine and help shape what veterinary care becomes next.

Across our network of specialty and emergency veterinary hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. Our hospitals bring together veterinary professionals committed to learning, collaboration, exceptional client experiences, and clinical excellence.

At Ethos, you inspire hope, deliver exceptional care, and help advance veterinary medicine—together.

Join Us

If you're a Client Service Representative, Veterinary Receptionist, Veterinary Customer Service Representative, Client Care Coordinator, Front Desk Coordinator, or hospitality professional looking to build a career in specialty and emergency veterinary medicine, we'd love to hear from you.

Apply today and join the Client Service team at Advanced Veterinary Specialists in Santa Barbara.

Equal Opportunity Employer

Ethos Veterinary Health is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other basis covered by applicable law. All employment decisions are based on qualifications, competence, merit, and business need.