$21–$24/hour | Full-Time | 10-Hour Shifts | Day/Swing | Bothell, WA
The Center for Bird and Exotic Animal Medicine (CBEAM) is hiring a Client Service Representative (CSR) to be the welcoming first point of contact for clients and their exotic pets. This full-time role pays $21–$24/hour and offers 10-hour day/swing shifts, with weekends as needed. Join a 24/7 veterinary hospital where you'll combine exceptional client service with emergency communication and coordination of specialty care for birds, reptiles, small mammals, and other exotic pets.
CBEAM is a leading exotic animal veterinary hospital near Seattle, providing scheduled appointments 7 days a week and the area's only exotic-exclusive 24-hour emergency care. Our growing team of veterinarians and support staff provides compassionate, specialized care for non-traditional pets.
As a CSR, you'll work closely with the Client Service Manager, veterinarians, and veterinary technicians to keep clients informed and ensure patients move smoothly through their appointments, treatments, and discharges.
Welcome clients and their pets, determine their needs, and provide a warm, professional first impression of CBEAM.
Manage check-in and check-out, helping maintain an efficient flow of clients and patients throughout the hospital.
Answer, prioritize, and triage incoming phone calls, including communicating incoming emergencies to the veterinary team.
Schedule wellness visits, rechecks, surgeries, procedures, vaccinations, and appointments based on patient needs and hospital protocols.
Communicate with clients by phone and through approved hospital communication systems, documenting conversations accurately in patient records.
Review daily appointment schedules and update client and patient information as needed.
Coordinate messages between clients, veterinarians, technicians, and other hospital team members.
Perform client and patient callbacks and assist with appointment reminders and overdue wellness outreach.
Process prescription requests and follow established protocols for outside pharmacy requests.
Educate clients about available hospital services, wellness plans, products, and prescription recommendations.
Process payments, collect fees, make change, authorize credit transactions, and reconcile the cash drawer as assigned.
Assist clients with over-the-counter food, toys, and other pet products by providing knowledgeable and appropriate recommendations.
Prepare referral, welcome, thank-you, and condolence correspondence for clients.
Maintain a clean, welcoming reception and waiting area, including restocking supplies and client education materials.
Respond appropriately to emergencies and provide clients with basic instructions for safely transporting an animal to the hospital.
High school diploma or GED
Previous client service or customer service experience required; veterinary, medical, or related experience preferred
Excellent telephone etiquette and interpersonal skills
Strong written and verbal communication skills
Ability to remain compassionate, professional, and composed when working with clients experiencing stressful or emotional situations
Basic understanding of veterinary medical terminology, products, and services preferred
Strong organizational skills with the ability to multitask while maintaining accuracy
Basic computer skills, including Microsoft Office and email
Veterinary practice-management software experience preferred
Ability to work effectively as part of a collaborative veterinary team
Full-time
40 hours per week
10-hour shifts
Day and swing shifts available
Weekends as needed
In-person position
Eligible full-time employees receive:
Medical, dental, and vision insurance
Paid time off
Quarterly bonus pay
Employee pet discounts
Employee Assistance Program
401(k) plan
Uniform stipend
This is an opportunity to build your client service career in a highly specialized veterinary environment while learning about exotic animal medicine, emergency veterinary care, and specialty hospital operations. You'll work alongside experienced veterinary professionals caring for species you won't encounter in a traditional veterinary practice.
If you're passionate about exceptional client service and excited to learn about exotic veterinary medicine, apply today to join the CBEAM team!