About the Role
£12.76 per hour
To assist service users to live their best lives by assisting them to exercise choice in order to: improve their mental health and wellbeing; stay safe; reduce loneliness; increase social participation; work towards goals; develop their independence
Support individual services users in accordance with the regulations laid down by the Care Quality Commission or the Care Act
Key Responsibilities
Functional Responsibilities
- Establish and maintain relationships of trust with service users, to build engagement
- Help service users to set, prioritise and achieve goals, managing their tenancies and move-ons
- Work flexibly with service users in their homes and in the community
- Carry out assessments and determine urgency of service user needs
- Work with professionals from other agencies, and make onward referrals, linking service users into community opportunities
- Carry out risk assessments, in order to keep service users safe and improve the quality of our support
- Attend placement reviews
- Work with service users on a 1:1 basis and in groups
- Assist service users to; deal with financial issues and navigate the benefits and education systems; manage friendships and family relationships; manage their medication, in accordance with Together procedures
- Accompany service users to appointments
- Assist service users to undertake domestic tasks such as cooking and cleaning, ensuring adherence to infection control (training provided)
- Assist service users with personal care as and when required
- Adhere to the Together policy on lone working
- Make timely records which are concise, accurate, written for the service user to understand, using Together computer-based systems
- Write clear word processed and handwritten reports (training provided) and records in English
- Participate in mandatory and job-related courses and learning activities
- Maintain professional boundaries in all aspects of work with service users
Skills, Knowledge & Expertise
Essential
- Experience in supporting vulnerable individuals gained from paid work and/or voluntary and/or life experience
- Minimum of GCSE or Level II qualification in English, or equivalent
- Basic competence in the use of email and word processing software
- Demonstrate a non-judgemental attitude and able to be empathetic towards service users and create a trusting environment
- Able to work in partnership with services users and establish and maintain professional boundaries in working with service users
- Able to establish and maintain a safe environment
- Willing and able to undertake domestic tasks with, and for, service users as necessary
- Demonstrate problem-solving skills relating to welfare benefits, education and relationships
- Open to - and willing to participate in - formal and informal job-related learning
- Willing and able to collaborate with colleagues and other organisations
- Able to use email and computerised systems for service user records and reports
- Able to travel; have access to car/public transport
- Able to work a varying pattern of shifts on a 24 hour 7-day week rota, with notice
Job Benefits
