About the Role
The Clinical Account Manager is a key clinical and educational partner to 4DMedical customers, working closely with Technical Account Managers to support successful implementation, onboarding, adoption, and ongoing utilization of 4DMedical technologies.
You will act as the clinical bridge between our technology and real-world clinical practice, working directly with radiologists, technologists, physicians, and other healthcare professionals to translate technical capabilities into effective clinical workflows.
This role combines clinical education, customer engagement, medical imaging, technology implementation, and customer success. You will support customers throughout their journey with 4DMedical, from initial implementation and go-live through ongoing education, adoption, and workflow optimization.
You will also work closely with Customer Solutions, Sales, Product, Engineering, and other internal teams to ensure our customers receive a coordinated clinical and technical experience.
Why Join 4DMedical?
- Play a direct role in bringing innovative pulmonary imaging technology into clinical practice.
- Work closely with radiologists, technologists, physicians, and clinical teams to support the integration of 4DMedical technology into patient care.
- Partner with Technical Account Managers to provide customers with coordinated clinical and technical support.
- Support customers across the full journey, from onboarding and implementation through go-live, education, adoption, and ongoing engagement.
- Become a trusted clinical resource for customers and help them establish effective clinical workflows.
- Bring customer and clinical-user insights back to Product, Engineering, Sales, and other teams to help shape future product and educational development.
- Grow your expertise at the intersection of clinical education, medical imaging, healthcare technology, implementation, and customer success.
What You'll Do
- Partner with Technical Account Managers to provide coordinated clinical and technical support to assigned customers.
- Serve as a clinical subject-matter resource throughout customer onboarding, implementation, validation, go-live, and ongoing utilization.
- Develop and deliver clinical education and training for radiologists, technologists, physicians, and other healthcare professionals.
- Deliver engaging onsite and virtual training tailored to customer needs and clinical workflows.
- Translate complex technical capabilities into clear, practical clinical workflows and education.
- Support customer discussions requiring expertise in clinical workflows, imaging acquisition, education, or product utilization.
- Assess customer workflows and identify opportunities to effectively integrate 4DMedical technologies into clinical practice.
- Identify barriers to successful adoption and collaborate with customers and internal teams to resolve clinical, educational, workflow, and technical challenges.
- Support customer go-live activities, including clinical readiness, user education, workflow implementation, and post-launch follow-up.
- Monitor clinical adoption and utilization and provide additional education and workflow support as required.
- Build and maintain strong relationships with key clinical stakeholders and serve as a trusted clinical resource.
- Develop clinical education materials, presentations, training resources, and site-specific workflow guidance.
- Gather customer feedback and clinical insights and communicate them to Product, Engineering, Customer Solutions, Sales, and other internal teams.
- Manage multiple customer accounts and implementation activities while maintaining strong organization, communication, prioritization, and follow-through.
- Travel to customer sites as required for implementation, training, go-live support, and ongoing clinical engagement.
What You'll Bring
- A bachelor’s degree in healthcare, radiologic sciences, medical imaging, respiratory care, clinical science, education, or a related discipline, or equivalent relevant professional experience.
- Experience working in a clinical, healthcare, medical imaging, medical technology, or related environment.
- Experience providing clinical or technical education and training to healthcare professionals.
- Strong understanding of clinical workflows and the ability to translate complex clinical and technical information into clear, practical guidance.
- Excellent presentation, communication, facilitation, and interpersonal skills.
- Confidence engaging with technologists, radiologists, physicians, healthcare leadership, and other clinical stakeholders.
- Strong customer relationship and stakeholder-management skills.
- Strong problem-solving skills, with the ability to identify and address clinical, educational, workflow, and customer adoption challenges.
- Ability to collaborate effectively with Technical Account Managers and other cross-functional teams.
- Ability to work independently, manage multiple customer accounts and priorities, and maintain strong follow-through.
- Ability and willingness to travel to customer sites as required.
Highly Regarded
- Current or previous ARRT(R), ARRT(CT), RRT, RN, or another relevant healthcare credential.
- Hands-on experience in CT, radiology, medical imaging, pulmonary medicine, or respiratory care.
- Previous experience in Clinical Applications, Clinical Education, Clinical Account Management, or a similar customer-facing healthcare technology role.
- Experience implementing or supporting medical devices, imaging technologies, or healthcare software within hospitals or health systems.
- Experience developing and delivering clinical education programs, training materials, presentations, and site-specific workflows.
- Experience working directly with radiologists, imaging technologists, pulmonologists, physicians, and other clinical stakeholders.
- Experience partnering with Technical Account Managers, implementation teams, IT teams, or technical support teams.
- Knowledge of CT acquisition, image quality, imaging protocols, PACS/DICOM workflows, or radiology department operations.
- Experience supporting customer onboarding, implementation, validation, go-live, and post-launch adoption.
- Experience gathering customer feedback and communicating clinical insights to Product, Engineering, Sales, and other cross-functional teams.
- Experience educating audiences ranging from frontline clinical staff and technologists to physicians and healthcare leadership.
- Experience supporting multiple customer sites or accounts across different stages of implementation and adoption.
- Experience working effectively in a fast-paced and evolving medical technology environment.
Salary
- Base salary: $85,000 to $100,000 USD per year PLUS benefits.
- Final compensation will be determined based on the successful candidate's relevant experience, qualifications, clinical background, credentials, geographic location, and other job-related factors.
- Reasonable business-related travel and other approved expenses will be reimbursed in accordance with 4DMedical's applicable expense policies.
Benefits
As a member of the 4DMedical U.S. team, you'll have access to a competitive benefits package designed to support your health, wellbeing, and work-life balance, including:
- Medical health insurance.
- Dental insurance.
- Vision insurance.
- 401(k) benefits, including employer contributions in accordance with the applicable 4DMedical plan.
- 20 paid vacation days per year for full-time employees, comprising 15 flexible vacation days and five fixed company vacation days.
- Paid U.S. company holidays.
- Company-provided technology and equipment appropriate to the role.
- Reimbursement of reasonable business-related expenses in accordance with company policy.
- Opportunities for professional growth and development within an innovative global medical technology company.
Veterans Encouraged to Apply
4DMedical strongly encourages veterans, transitioning service members, members of the National Guard and Reserves, and military spouses to apply.
How to Apply
Please submit a current CV and a Cover Letter (Mandatory) which details your alignment with the requirements of the role. Applications that do not have a Cover Letter will not be considered.
4DMedical provides an inclusive work environment and embraces the diverse talent of its people.
For more company information visit our website: www.4dmedical.com
Should you have any queries regarding the position please contact the [email protected]