Clinical Coordinator

Clinical Coordinator - Pacific Northwest Pet ER & Specialty Center
$18-$24/hr + $2/hr Overnight Differential (6pm-6am) + $2/hr Weekend Differential (Sat-Sun)
Full-time opportunity in Vancouver, WA

Schedule:  Swing shift, with an anticipated schedule of Sunday through Wednesday, approximately 1:00 PM–11:00 PM. Specific hours may vary based on hospital needs. As a 24/7 emergency and specialty hospital, rotating holiday shifts and participation in the on-call rotation are required.

We're a busy 24/ emergency and specialty veterinary hospital just outside Portland, OR, looking for an experienced veterinary professional to join our team as a Clinical Coordinator. If you thrive in a fast-paced clinical environment, enjoy supporting and developing others, and are passionate about maintaining high standards of patient care and team collaboration, this role is built for you. 

Job Summary:
Provide an outstanding client experience by facilitating communication between clients, referral veterinarians, and the clinical team. Foster positive relationships with clients and the referral community, building trust and confidence in the practice. Advocate for clients and pets by understanding their needs and ensuring timely, clear communication regarding patient care. Support all hospital departments, including Emergency & Critical Care, helping maintain smooth operations and exceptional service.

Primary Responsibilities:

•  Assist in creating and transcribing medical records for patients. 
• Communicate with clients concerning estimates, discharges, patient history, current financial status of bill, wait times, and patient updates, and other client communication 
  when appropriate.
• Collaborate with departments to avoid patient care delays and keep the client informed of any unexpected wait times
• Assist in answering overflow phone calls. Assist in patient care when appropriate. 
• Discharge patients and assist in completing medical records. 
• Ensure patient records are received from and sent to primary care veterinarians or appropriate parties. 
•  Assist in financial records, charge auditing, and billing. Assist in creating estimates and continued care plans. 
• Participate in patient rounds. 
• Monitor memos, call backs, lab results, and follow up for patients within the assigned department. 
• Assist Emergency veterinarians with transfer requests from referral hospitals.
• Assist Client Services Coordinators with daily operations as needed. 
• Attend departmental and hospital meetings as scheduled. 
• All employees will be scheduled and expected to work rotating holiday shifts in the emergency and critical care department.
• Performs other job duties as assigned. 

Compensation:

This position has an initial hiring range of $18.00 to $24.00 per hour based on skillset and experience. We offer a competitive shift differential for team members working the hours of 6pm to 6am at $2.00 per hour on top of base pay along with competitive benefits, including continuing education, staff pet discounts, incentives for professional development, health insurance, and 401k. We also offer a weekend differential that is an additional $2/hr for any work between 12 a.m. Saturday to 11:59 p.m. on Sunday.

Qualification:

• High school diploma, GED, or higher education.
• Must be able to obtain a Veterinary Medication Clerk's License upon hire and keep active throughout the entirety of employment.
• 1-2 years of veterinary medicine experience is required
• Prior experience in customer or client services.
• Excellent communication skills.
• Excellent computer skills

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions. Pacific Northwest Pet ER & Specialty Center provides equal employment opportunities (EEO) and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Pacific Northwest Pet ER & Specialty Center complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

This position requires repetitive motion, which includes periods of sitting/standing, bending/stooping, kneeling, and lifting up to 50 pounds.