Job Description:
Position Summary
Client is seeking a highly experienced Cloud SME to support a strategic Observability and Scorecard initiative focused on cloud infrastructure visibility, performance monitoring, operational analytics, and service health reporting. This role will primarily support AWS scorecard development and operations, while also providing expertise across Google Cloud Platform (GCP) environments.
The ideal candidate will possess deep cloud engineering and operations experience, a strong understanding of observability frameworks, and expertise integrating cloud-native monitoring capabilities with enterprise observability platforms such as ScienceLogic, Splunk, ServiceNow ITOM, and other monitoring solutions.
Key Responsibilities
- Serve as the cloud infrastructure SME supporting the enterprise Observability Program.
- Lead AWS scorecard initiatives, including KPI definition, data collection, and operational reporting.
- Support monitoring and observability requirements across AWS and GCP environments.
- Design and implement cloud monitoring standards, dashboards, metrics, and service health indicators.
- Partner with ScienceLogic, Splunk, ServiceNow ITOM, Database, and BI teams to establish end-to-end visibility across cloud services.
- Develop and maintain cloud operational scorecards measuring:
- Availability
- Reliability
- Performance
- Capacity
- Security posture
- Operational compliance
- Analyze cloud infrastructure health and proactively identify performance bottlenecks.
- Support automated discovery, monitoring, and alerting capabilities within enterprise observability platforms.
- Drive cloud governance and operational best practices.
- Participate in troubleshooting, root cause analysis, and problem resolution activities.
- Document cloud architecture, monitoring standards, and operational procedures.
Required Qualifications
- 7+ years of cloud infrastructure and operations experience.
- 5+ years of hands-on AWS experience in enterprise environments.
- 3+ years supporting Google Cloud Platform (GCP).
- Strong knowledge of AWS services, including:
- EC2
- VPC
- EKS
- Lambda
- RDS
- S3
- CloudWatch
- IAM
- Route 53
- Experience implementing cloud observability and monitoring solutions.
- Expertise with cloud performance monitoring, alerting, and operational reporting.
- Experience working with enterprise monitoring tools and integrations.
- Strong understanding of cloud architecture, networking, security, and scalability principles.
- Experience supporting production environments and incident response processes.
- Strong analytical, troubleshooting, and communication skills.
Preferred Qualifications
- AWS Certified Solutions Architect – Professional or Associate.
- AWS Certified SysOps Administrator.
- Google Professional Cloud Architect.
- Experience with:
- ScienceLogic
- Splunk
- ServiceNow ITOM
- Datadog
- Dynatrace
- New Relic
- Experience with Infrastructure as Code:
- Experience with container technologies:
- Experience in large enterprise or utility industry environments.
Technical Skills
Cloud Platforms
- Amazon Web Services (AWS)
- Google Cloud Platform (GCP)
Monitoring & Observability
- CloudWatch
- ScienceLogic
- Splunk
- ServiceNow ITOM
- Dynatrace
- Datadog
Automation & DevOps
- Terraform
- CloudFormation
- CI/CD Pipelines
- Infrastructure as Code
Containers & Platform Services
Security & Governance
- IAM
- Cloud Security Best Practices
- Compliance Monitoring
- Operational Governance
Success Criteria
- Delivery of reliable AWS operational scorecards and KPIs.
- Improved visibility into cloud service health and performance.
- Accurate monitoring and reporting across AWS and GCP environments.
- Enhanced cloud operational efficiency and incident response capabilities.
- Successful integration of cloud telemetry into enterprise observability platforms.
- Increased automation and reduction of manual operational activities.
- Project: Enterprise Observability Program
- Level: Senior Consultant / SME / Architect
Ideal Candidate Profile
A senior cloud engineer or cloud architect who has hands-on experience operating large-scale AWS and GCP environments, implementing observability solutions, building executive-level operational scorecards, and integrating cloud monitoring data into enterprise platforms such as ScienceLogic, Splunk, and ServiceNow. This individual should be capable of acting as both a technical lead and trusted advisor to client stakeholders.