Company Description
Experience the epitome of French-inspired luxury at Sofitel Bali Nusa Dua Beach Resort, a prestigious 5-star beachfront haven boasting tropical gardens and sleek modern architecture which offers exclusive experiences for ALL members, this magnificent resort provides 413 exquisite rooms, including 39 suites and villas, along with an array of resort facilities.
Indulge in a culinary journey at three restaurants and two bars, rejuvenate at Sofitel FITNESS and Sofitel SPA, and delight in the outdoor and indoor kids club. Additionally, the resort features 24 function venues, including a Grand Ballroom and a Beachfront Ballroom. Discover the ultimate Art de Vivre at Club Millésime, where delectable cuisine, exquisite wines, and Balinese charm await.
Job Description
We are looking for a passionate and service-oriented Club Millésime & Butler Assistant Manager to join our Rooms Division team and to support the Club Millésime & Butler Manager in managing the daily operations of Club Millésime and Butler Services, ensuring a consistently elevated and personalized Sofitel luxury experience for our guests.
What You Will Do
- Support the smooth daily operation of Club Millésime and Butler Services.
- Lead and coach the team to deliver exceptional and personalized guest experiences.
- Ensure VIP, suite, and Club Millésime guests receive attentive and discreet service.
- Anticipate guest needs and ensure preferences are well communicated and followed up.
- Handle guest requests, feedback, and service recovery professionally.
- Conduct daily briefings and monitor service standards, grooming, and operational readiness.
- Coordinate closely with Front Office, Housekeeping, F&B, and other departments to ensure seamless guest experiences.
- Support manpower planning, training, and operational administration.
- Ensure compliance with Sofitel standards, SOPs, hygiene, and safety requirements.
- Champion Cousu Main Service and create meaningful moments for our guests.
Qualifications
- Minimum 3–5 years of experience in Front Office, Club Lounge, Butler Service, Guest Relations, or luxury hospitality operations.
- Previous supervisory or leadership experience in a luxury hotel is preferred.
- Strong knowledge of luxury guest service and personalized service delivery.
- Excellent communication and interpersonal skills.
- Strong leadership, coaching, and problem-solving abilities.
- Ability to work under pressure and manage multiple priorities.
- Strong attention to detail and a genuine passion for luxury hospitality.
- Experience using Opera Cloud or other Property Management Systems is an advantage.
- Proficiency in Microsoft Office applications.
- Excellent spoken and written English. Additional languages are a plus.
- Willingness to work rotating shifts, weekends, and public holidays.