Company Description
We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.
Job Description
We are looking for a Collection Officer - Finance to join our Finance team and support timely customer payments. The role will be responsible for monitoring outstanding accounts, following up with customers, resolving payment-related queries, and maintaining accurate collection records.
- Contact customers by phone and email to follow up on outstanding invoices and secure payment commitments.
- Monitor customer accounts, aging reports, and overdue balances to identify accounts requiring collection action.
- Record collection activities, customer responses, payment commitments, and follow-up actions accurately in the ERP or collection tracking system.
- Send customer statements, payment reminders, follow-ups, and collection notices in line with company procedures.
- Coordinate with Accounts Receivable, Credit Control, Operations, and customers to resolve payment queries, disputes, and allocation issues.
- Follow up on promised payment dates and escalate missed commitments or high-risk accounts to the line manager.
- Support month-end reporting by updating collection status, expected cash inflows, disputed balances, and overdue account commentary.
- Maintain complete and accurate collection records, customer correspondence, and supporting documentation for audit and management review.
- Ensure compliance with company policies, internal controls, collection procedures, and customer communication standards.
- Contribute to improving collection effectiveness, reducing overdue balances, and strengthening cash flow visibility.
Qualifications
What We're Looking For
- Bachelor’s degree in Accounting, Finance, Business Administration, Commerce, or a related field.
- 3–4 years of relevant experience in Collections, Accounts Receivable, Credit Control, Customer Service, or Finance Operations.
- Good understanding of customer account follow-up, aging analysis, payment commitments, dispute resolution, and collection processes.
- Experience with ERP systems such as Oracle, SUN Systems, SAP, or similar finance platforms is highly desirable.
- Proficient in Microsoft Excel, with the ability to work with customer statements, aging schedules, and collection trackers.
- Exposure to Power BI, automated collection tools, or banking platforms is an added advantage.
- Strong English communication, negotiation, and interpersonal skills.
- High attention to detail, with good time management and organizational skills.