Southwind is a leading innovator in the home services industry, featuring renowned brands like 1-800-GOT-JUNK?, You Move Me, and Shack Shine. Committed to excellence in customer service and employee satisfaction, we're expanding across 50+ locations in US and Canada. Join us and help redefine home services.
Company Overview: The Commercial Sales Advisor (CSA) is the frontline champion of 1-800-GOT-JUNK?’s commercial sales growth across North America. This role is responsible for managing the full sales cycle - from prospecting and acquisition to retention and account expansion. Whether embedded in-market as a Field CSA or operating remotely as an Inside CSA, this teammate plays a critical role in building and maintaining strong commercial relationships in coordination with local operations teams to ensure flawless service execution.
Embodying our belief that “We Win” through grit, conviction, and collaboration, the CSA will drive revenue through repeat customer engagement, subscription models, and service agreement execution - all while ensuring our clients receive extraordinary service experiences from start to finish. This role directly supports our mission of transforming lives by helping businesses clear space, create order, and move forward with confidence.
Location: Mission, KS (In-Office)
Salary: $75,000 - $100,000 total compensation
What you'll do:
1. Sales Strategy & Revenue Generation
- Own a commercial portfolio across one or multiple markets, responsible for driving top-line growth through recurring and one-time junk and bulk item removal services.
- Manage the full sales process: prospecting, needs analysis, quoting, agreement execution, onboarding, and ongoing account management.
- Execute a minimum of 60 daily prospecting calls alongside daily customer follow-ups and internal collaboration efforts.
- Achieve a quota of executed service agreements tailored to the market’s potential and portfolio size.
- Drive repeat business through our subscription-based Royal Blue and Executive programs, aligning to market-specific targets.
- Maintain a consistent, robust pipeline in Salesforce, accurately logging activity, account notes, opportunity stages, and progress toward KPIs.
2. Customer Success & Retention
- Serve as the single point of contact for each customer, ensuring a seamless, relationship-driven experience throughout the life of the partnership.
- Retain and grow existing business by proactively identifying revenue maximization opportunities, increasing service frequency, and maximizing location penetration.
- Partner with operations teams to ensure on-the-ground excellence in execution and resolve customer concerns before they become issues.
- Use customer feedback and data to deliver personalized solutions that align with client needs and ensure long-term loyalty.
3. Cross-Functional Collaboration
- Work hand-in-hand with Truck Team Members, Operations Managers, and Franchise Partners to create connected customer experiences that drive satisfaction and loyalty.
- Deliver local collisions when necessary—quick, structured feedback loops that ensure operational alignment and rapid course correction.
- Maintain alignment with field execution by participating in daily huddles, weekly team meetings, and strategic planning sessions with ops teammates.
4. Learning & Development
Complete a 6-week onboarding experience, including:
- Shadowing frontline teammates on the truck
- Hands-on operational training
- Salesforce systems immersion
- Sales certifications and scenario-based role playing
- Participate in weekly training meetings and monthly call reviews with leadership to continuously sharpen your skills.
- Lead portions of team training to grow your platform presence and leadership potential.
- Contribute to our Scenario 4.0 role play program, refining talk tracks and objection handling through real-time learning and tech-enabled feedback loops.
5. Performance Management & Scorecards
- Track and own all relevant sales metrics using Salesforce CRM and performance Scorecards, including:
- Daily revenue and booking activity
- Subscription/recurring revenue customer acquisition
- Conversion metrics and customer retention data
- Participate in monthly R2R Reviews (Revenue-to-Retention) to identify trends and opportunities within your portfolio.
- Collaborate with your leader on structured 1:1s, coaching plans, and developmental milestones to consistently level up performance.
What our best Commercial Sales Advisors bring:
- Grit - the mental toughness to pursue new business daily and follow through no matter what.
- Coachability - the humility to learn, adapt, and evolve in a fast-moving sales environment.
- Conviction - a deep belief in the value of our service and in their own ability to drive impact.
- Collaboration - a team-first mindset with a commitment to tight integration with our local ops teams.
Why Southwind?:
- Competitive Compensation.
- Career advancement opportunities with professional development and leadership training.
- Recognized for our award-winning culture as "Best Places to Work" and "Fast 50 Company" by Business Journals and “100 Fastest Growing Companies” by Ingram’s Magazine.
- Comprehensive benefits package including health, life, dental, and vision insurance.
- 401k matching program and options for HSA/FSA, AD&D, and more.
Join Us: At Southwind, we believe in fostering a dynamic work environment where you can make an impact and are provided with the tools, support, and resources you need to grow your career and thrive. Join our team and help us revolutionize the home services industry! Apply now!