About the Role
The Community Program Liaison serves as a connector between the YMCA and the communities it serves. This role builds and sustains strong relationships with community members, partner organizations, and internal teams to ensure programs are accessible, responsive, and aligned with community priorities. The Liaison plays a key role in outreach, program coordination, feedback gathering, and collaborative problem-solving. This position helps individuals and families connect with YMCA services and resources that promote stability, health, and long-term well-being. Rooted in the YMCA's mission to strengthen communities through youth development, healthy living, and social responsibility, this position will establish a YMCA presence outside of the confines of a physical YMCA center
Key Responsibilities
Community Engagement & Relationship Building > Building trust with community members and partners through active listening.
- Serve as a visible and approachable representative of the YMCA in community settings.
- Develop plans to connect individuals/families with YMCA programs and community resources.
- Build relationships with community members, residents, and stakeholders.
- Facilitate two-way communication between the YMCA and community partners.
- Attend community meetings, events, and coalitions to stay informed and engaged.
Programming & Support > Developing programs to ensure participation and access.
- Plan and implement community-based programs and services in partnership with existing providers.
- Coordinate logistics for programs, workshops, and events, including scheduling, outreach, and materials.
- Identify barriers to current or sustained participation and work collaboratively to reduce them.
Outreach > Proactively connecting with community members and partners to increase participation.
- · Conduct targeted outreach to engage participants and partners.
- Build awareness of YMCA programs/services.
- Assist with developing culturally responsive outreach materials and strategies.
Feedback, Data & Reporting > Responsible for data and record keeping as it relates to community insight.
- Gather community feedback through conversations, surveys, and focus groups.
- Document insights, participation data, and outcomes to inform program improvement.
- Share community perspectives with internal teams to support development of new physical YMCA center.
Partnerships & Collaboration > Work within the identified community to elevate the reputation of the YMCA.
- Support partnerships with schools, nonprofits, faith-based organizations, and other community groups.
- Help identify opportunities for collaboration and shared initiatives.
- Represent the organization in cross-sector collaborations as needed
Skills, Knowledge & Expertise
- High school diploma or equivalent; associate or bachelor’s degree preferred.
- Experience working in community-based programs, outreach, or human services.
- Culturally competent and proven ability to work with people from a variety of different ethnic, socioeconomic, educational, religious, sexual, and generational backgrounds.
- Experience facilitating groups or community meetings.
- Familiarity with asset-based, community-centered approaches.
- Excellent written and verbal communication skills.
- Strong interpersonal skills and the ability to work effectively as part of a team.
- Ability to handle multiple tasks, work independently, solve problems and effectively manage time.
- Lived experience in the communities served, preferred.
Job Benefits
Why work at the Y?
The YMCA of Greater Boston is an incredible place to have a fulfilling career or enjoy part-time employment — all while we are supporting and strengthening our communities, because our community is our cause. When you join us in your career here, you can look forward to:
- Developing your leadership skills in a caring, challenging & diverse working environment.
- Exploring a wide range of opportunities as you learn new skills and functions.
- Shaping the future of young children while making a difference each day for our communities and each other.
- Engaging in YMCA career training programs and working alongside those who have the same passion.
- A healthy work/life balance
- Comprehensive benefits including:
- FREE YMCA Membership for you.
- Discount on Specialty Programs like Personal Training and Swimming Lessons.
- Discounted or FREE family membership.
- Robust Retirement Plan up to 10%. (see eligibility requirement)
- Health, Dental, and Vision Benefit Package.
- Vacation and Sick Time (PT receive sick time)