What You Can Enjoy
- Competitive Salary plus Commission and Performance based bonus
- A Dynamic Work Environment – Be part of a vibrant coworking community where professionals, entrepreneurs, startups, and businesses connect and collaborate.
- Meaningful Client Relationships – Build lasting relationships with members, tenants, business partners, and potential clients.
- Community Building Opportunities – Organize events, networking activities, and engagement initiatives that bring people together and create a sense of belonging.
- Business and Sales Exposure – Develop your skills in client engagement, workspace sales, account management, and business development.
- Hands-On Operations Experience – Gain exposure to the day-to-day operations of a coworking space, from member experience to facilities coordination.
- Professional Growth – Strengthen your communication, relationship management, problem-solving, and operational management skills in a growing workspace business.
About the Role
Do you enjoy connecting with people, creating memorable experiences, and building a thriving professional community?
We are looking for Community Manager to oversee the daily operations of our coworking spaces in Cebu. The ideal candidate is personable, service-oriented, proactive, and business-minded, with a passion for creating a welcoming environment where members can work, connect, and grow.
In this role, you will serve as the primary point of contact for members and prospective clients, ensure smooth workspace operations, organize community activities, and support occupancy and revenue growth through effective client engagement and workspace sales.
Key Responsibilities
1. Community and Client Relationship Management
- Build and maintain strong relationships with members, tenants, prospective clients, and business partners.
- Serve as the primary point of contact for member inquiries, requests, concerns, and feedback.
- Create a welcoming and professional environment that encourages collaboration, engagement, and member retention.
- Proactively identify opportunities to improve member satisfaction and strengthen long-term client relationships.
- Conduct site tours and introduce prospective clients to the workspace, facilities, and available membership options.
2. Sales and Business Development
- Promote coworking spaces, private offices, meeting rooms, and other workspace solutions to prospective clients.
- Respond to inquiries, follow up with leads, prepare proposals, and convert prospects into tenants.
- Build relationships with local businesses, startups, entrepreneurs, and corporate clients to generate new business opportunities.
- Contribute to the revenue targets by identifying potential clients and maximizing the use of available workspace offerings.
- Monitor prospective client pipelines and maintain accurate records of inquiries, site tours, follow-ups, and conversions.
3. Daily Operations and Facilities Coordination
- Oversee the day-to-day operations of the coworking space to ensure a clean, organized, safe, and professional working environment.
- Coordinate with building administration, maintenance personnel, housekeeping, internet service providers, and other vendors to address operational concerns.
- Monitor the availability and condition of workspaces, meeting rooms, equipment, and shared facilities.
- Ensure that members have access to the necessary facilities, services, and operational support.
- Report facility issues, operational risks, and maintenance requirements promptly to the appropriate stakeholders.
4. Community Events and Engagement
- Plan and organize networking sessions, member activities, business events, and other community-building initiatives.
- Develop engagement activities that encourage collaboration and strengthen relationships among members.
- Coordinate with external partners, speakers, and service providers for events and community programs.
- Gather member feedback and recommend initiatives to improve the overall coworking experience.
5. Administrative and Business Reporting
- Maintain accurate records of memberships, contracts, payments, client inquiries, and other operational documents.
- Coordinate membership onboarding, renewals, workspace bookings, and offboarding.
- Monitor occupancy, membership growth, lead conversion, member retention, and other relevant performance indicators.
- Prepare regular operational and sales reports for management.
- Ensure compliance with company policies, service standards, and established operational procedures.
Qualifications
- Bachelor’s degree in any field.
- Experience in customer service, account management, sales, hospitality, property management, coworking operations, or a related field is an advantage.
- Strong communication and interpersonal skills, with the ability to build rapport and maintain positive relationships with different stakeholders.
- Customer-oriented, personable, and confident in engaging with prospective clients and presenting workspace solutions.
- Organized and proactive, with the ability to manage multiple operational and client-related responsibilities.
- Strong problem-solving skills and the ability to handle member concerns professionally.
- Willingness to do sales activities, conduct site tours, organize events, and perform hands-on operational tasks.
- Proficiency in Microsoft Office and familiarity with digital communication and administrative tools.
Who Will Thrive in This Role?
We are looking for someone who enjoys meeting people, creating positive experiences, and bringing a community to life. The ideal candidate is equally comfortable welcoming a new member, presenting workspace options to a prospective client, coordinating with service providers, and organizing activities that help professionals connect.