Coordinator, Background

Coordinator, Background

About Carvana
At Carvana, we’re changing the way people buy and sell cars. With an ambitious vision and a fundamentally different approach designed to be fun, fast, and fair, Carvana became the fastest-growing automotive retailer in history. We expanded nationally, went public on the New York Stock Exchange, sold our 1 millionth car, and reached the Fortune 500, all in just eight years. 

Today, with 4 million retail customers and counting, Carvana is both the fastest-growing and the most profitable public automotive retailer, and we’re just getting started. We continue to raise the bar for our customers as we tackle the enormous opportunity still ahead in the largest consumer vertical.  

Working here means being part of a team that embraces change, celebrates creative problem solving, and always strives to be better. At Carvana, you’ll have the opportunity to take on meaningful challenges, learn quickly, and help shape the future of automotive retail. If you’re driven to grow and make an impact as part of a collaborative team, you’ll fit right in. Learn more about what it’s like to work here from the people that already do. 

About the team and position
The Coordinator, Background will play an important role on the HR Operations Team at Carvana by performing a number of activities related to the company’s compliance and background check functions.

This is a fully on-site position, Monday through Friday, at our corporate HQ in Tempe, Arizona.

What you’ll be doing 

• Understand, articulate, and support all of our requirements, policies, regulations, and standards related to background checks across the organization.
• Communicate with candidates as needed regarding negative background results received. 
• Coordinate and expedite background screen solutions with 3rd party provider(s), to adjudicate all pending candidates with a sense of urgency .
• Collaborate on high growth recruiting efforts by supporting Recruiting and Field People Operations Teams to meet hiring date targets.
• Troubleshoot candidate access problems, screening issues, questions, and settings with our vendors.
• Communicate with candidates throughout the completion of the background check steps to ensure smooth and efficient processing.
• Provide above-and-beyond customer service to our internal customers and incoming candidates during the background check process.
• Support hiring and onboarding processes (e.g.administration of pre-employment background check, Driver Qualification File and drug testing processes; etc.).
• Help to train and support new team members on processes and procedures.
• Meet and/or exceed key metrics, including adjudication response time and compliance.
• Support in other HR projects as assigned and needed.

What you should have/know

• 1+ years’ work experience in a Human Resources, Administrative Assistant or Customer Service capacity.
• Ability to support & communicate policy and procedure. 
• Effective verbal & written communication skills.
• Highest level of customer service and sense of urgency.
• Superior attention to detail and organizational skills.
• Ability to be self-directed and proactive in work activities.
• Consistently able to use ultimate discretion regarding confidential and sensitive personal data.  

It would be great if you also have

• A bachelor’s degree from an accredited college or university. 
• Knowledge of DOT regulations and compliance as it pertains to onboarding of Drivers.
• Experience and basic understanding of federal and state compliance laws as they apply to employment.
• Computer literacy, specific to Google Suite applications. 

Don't Meet 100% of the Qualifications?
At Carvana, we value diverse backgrounds and experiences. We encourage you to apply even if your experience doesn't fit every single bullet point. Give it a shot—we'd love to hear from you!

What we’ll offer in return

• Full-Time hourly position with a competitive salary.
• Medical, Dental, and Vision benefits.
• 401K with company match.
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
• A great wellness program to keep you healthy and happy both physically and mentally.
• Access to opportunities to expand your skill set and share your knowledge with others across the organization.
• A company culture focused on high performance and bar-raising, with vast opportunity to learn and grow.

Other requirements
To be able to do your job at Carvana, there are some basic requirements we want to share with you.

• Must be able to read, write, speak, and understand English.

Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. 

Legal stuff
Hiring is contingent on passing a complete background check.  This role is not eligible for visa sponsorship.

Carvana is an equal employment opportunity employer.  All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.  Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.