The Customer Community & Growth Manager builds and scales customer programmes that help current customers connect, learn, adopt, and realise ongoing value from AvePoint Confidence Platform.
The Customer Community & Growth Manager will build and scale customer programmes that help current customers connect, learn, adopt, and realise ongoing value from AvePoint’s products and services. The role will launch and operate AvePoint’s online customer community hub, creating a trusted destination where IT practitioners, administrators, security and governance leaders, and other customer stakeholders can access practical expertise, learn from peers, engage with AvePoint experts, and share feedback.
This role owns customer user groups, virtual labs, technical office hours, online community engagement, peer-learning programmes, and technical advisory councils. It will establish a scalable, high-quality engagement model for AvePoint’s long-tail customer base, while creating structured opportunities for strategic customers to influence product direction, customer experience, and technical enablement.
Working with Customer Success, Product, Support and Product Marketing, the role turns customer needs and feedback into peer learning, practical enablement, product insight, and measurable adoption outcomes.
This is a post-sale growth role, not simply forum moderation or event delivery. It is designed to strengthen product adoption, customer health, retention, and expansion readiness.
Build and launch the community
Drive adoption and customer value
Capture insight and support growth
Programs you will manage:
Why join AvePoint
You will have the opportunity to establish a new and high-impact post-sale growth capability at AvePoint. Rather than inheriting a mature community programme, you will shape the strategy, build the online hub, define the customer experience, establish the operating model, and create the programmes that make it valuable.
Benefits we offer:
AvePoint is proud to employ talent from many different backgrounds, experiences, and identities. We believe that diversity and inclusion drives our success and is at the core of how we hire, communicate, and collaborate to deliver value and excellence. We are committed to fostering an environment where people can bring their whole selves to work and feel a sense of belonging, and we continue to work toward creating a workforce that represents the diversity of our customers and communities.
Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.
Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.