Job Description
Join our dynamic team as a Customer Service Representative at our St Charles location! We're seeking an enthusiastic and customer-focused individual to provide exceptional service at our 4167 ST PETERS PARKWAY store. As the face of our company, you'll play a crucial role in ensuring customer satisfaction and maintaining our reputation for excellence.
- Greet customers warmly and assist them with their orders, both in-person and over the phone
- Process customer transactions accurately and efficiently using our point-of-sale system
- Prepare and assemble food items, including making pizzas, according to company standards
- Maintain a clean and organized work environment, adhering to food safety and hygiene protocols
- Handle cash and credit card transactions with precision and integrity
- Respond to customer inquiries, concerns, and special requests in a professional and friendly manner
- Collaborate with team members to ensure smooth operations during busy periods
- Assist with inventory management and restocking supplies as needed
- Adapt to changing priorities and multitask effectively in a fast-paced environment
- Promote special offers and upsell products when appropriate
Qualifications
- Excellent customer service skills with a friendly and positive attitude
- Strong verbal communication abilities
- Capability to follow directions and adhere to company policies and procedures
- Flexibility to work various shifts, including weekends and holidays
- Basic math skills for handling cash transactions accurately
- Ability to multitask and prioritize in a fast-paced setting
- Attention to detail in food preparation and order accuracy
- Physical stamina to stand for extended periods and lift up to 25 lbs
- Basic computer skills for operating point-of-sale systems
- Time management skills to ensure efficient service
- Team-oriented mindset with a willingness to support colleagues
- Food service industry knowledge, particularly in pizza preparation (preferred)
- High school diploma or equivalent (preferred)
Additional Information
All your information will be kept confidential according to EEO guidelines.