Job Description
Domino's Pizza in Bridgeton, United States, is seeking an enthusiastic and customer-focused Customer Service Representative to join our dynamic team. In this role, you'll be the friendly face and voice of our organization, delivering exceptional service to every customer interaction. As a vital member of our team, you'll ensure customer satisfaction while maintaining our reputation for excellence and operational efficiency.
- Answer incoming phone calls and take customer orders accurately and efficiently while maintaining professional phone etiquette
- Process cash and credit card transactions with precision and attention to detail
- Provide exceptional customer service by addressing inquiries, resolving issues promptly, and responding to customer concerns with empathy
- Prepare and make pizzas according to company standards and customer specifications
- Maintain a clean, organized, and welcoming work environment that reflects our commitment to quality
- Collaborate with team members to ensure smooth operations during busy periods and support colleagues as needed
- Multitask effectively in a fast-paced environment while prioritizing customer satisfaction
- Assist with various cleaning and organizational tasks to maintain operational standards
- Handle and lift items weighing up to 25 lbs as part of regular duties
Qualifications
- Excellent communication skills with the ability to interact professionally and courteously with customers and team members
- Strong attention to detail and ability to follow directions accurately
- Exceptional listening skills and empathetic approach to customer interactions
- Solid problem-solving abilities and resilience when handling challenging situations
- Basic math skills for handling cash transactions and processing payments
- Proven ability to work efficiently and remain organized in a fast-paced environment
- Positive attitude, friendly demeanor, and genuine enthusiasm for customer service
- Team-oriented mindset with a collaborative spirit and willingness to support colleagues
- Flexibility to work various shifts, including evenings, weekends, and holidays as needed
- Ability to stand for extended periods and lift up to 25 lbs regularly
- Strong time management and multitasking capabilities
- Reliability, punctuality, and professional work ethic
- Previous customer service experience is preferred but not required
- Must be able to pass a pre-employment drug test and criminal background check