Company Description
We are MBR Management (a locally owned Franchise of Domino's) & we strive to treat all of our team members like family. Our goal is to get to know each team member & help you accomplish your goals whether it is a career with us or just earning some extra cash!
Job Description
We are seeking a friendly and customer-focused Customer Service Representative to join our team at our 3108 S Kingshighway location in St. Louis, United States. As a Customer Service Rep, you will be the first point of contact for our valued customers, providing exceptional service and support to ensure their satisfaction.
- Respond to customer inquiries via phone, email, and in-person interactions in a timely and professional manner
- Address and resolve customer complaints and concerns with empathy and efficiency
- Process orders, refunds, and exchanges accurately and promptly
- Maintain up-to-date knowledge of products, services, and company policies to provide accurate information to customers
- Collaborate with other departments to ensure customer issues are fully resolved
- Document customer interactions and update customer records in our service software
- Identify and escalate complex issues to appropriate team members or management when necessary
- Contribute to maintaining a positive and supportive team environment
Qualifications
- Excellent verbal and written communication skills with the ability to convey information clearly and effectively
- Strong problem-solving abilities and a proactive approach to addressing customer needs
- Proficiency in customer service software and basic computer skills
- Ability to multitask and prioritize in a fast-paced environment
- Demonstrated empathy and patience when dealing with challenging situations
- High school diploma or equivalent
- Previous customer service experience preferred
- Ability to work flexible hours, including weekends and holidays as needed
- Strong attention to detail and accuracy in data entry and order processing
Additional Information
BENEFITS
- Flexible Hours
- Competitive wages
- Employee discount on all food items
- Advancement opportunities
- Paid Training
- Incredible Bonus Structure
FULL TIME DRIVERS BENEFITS (in addition to above benefits):
- Offered Health, Dental & Vision Insurance after 60 days of employment
- Voluntary accident coverage/Critical illness coverage
- Flexible Spending Accounts
- Ability to contribute to a 401(k)