Job Description
Domino's Pizza in Peoria, United States is seeking a dedicated and customer-focused Customer Service Representative to join our dynamic team at our 425 N. Western Ave. location. In this role, you'll be the welcoming face of our organization, delivering exceptional service and creating positive experiences with every customer interaction. We're looking for someone who combines efficiency with genuine care, thrives in a collaborative environment, and is committed to supporting our customers and team members alike.
- Answer incoming phone calls and take customer orders accurately and efficiently while maintaining a friendly demeanor
- Process cash and credit card transactions with precision and attention to detail
- Prepare and assemble pizzas according to company standards and quality specifications
- Provide exceptional customer service by addressing inquiries, resolving concerns, and handling complaints with empathy and professionalism
- Collaborate with team members to ensure smooth operations during peak hours and busy periods
- Maintain a clean, organized, and sanitary work environment in compliance with food safety regulations
- Multitask effectively by managing multiple responsibilities simultaneously while prioritizing customer needs
- Lift and move items weighing up to 25 lbs. as needed throughout your shift
- Adhere to all company policies, procedures, and food safety standards
- Demonstrate problem-solving skills to overcome challenges and support team success
Qualifications
- Strong verbal and written communication skills with the ability to interact professionally with diverse customers
- Friendly, positive attitude with a genuine commitment to customer satisfaction
- Ability to work efficiently and remain calm in a fast-paced, high-volume environment
- Solid basic math skills for handling cash transactions and providing accurate change
- Team player mentality with a collaborative approach to achieving organizational goals
- Physical capability to stand for extended periods and lift up to 25 lbs. regularly
- Excellent attention to detail and commitment to maintaining cleanliness and organization
- Strong multitasking and prioritization abilities to manage competing demands
- Flexibility to work various shifts, including weekends and holidays as scheduled
- Reliable and punctual with a strong work ethic and commitment to dependability
- Active listening skills and ability to understand and respond to customer needs
- Problem-solving mindset with the ability to resolve issues independently or escalate appropriately
- High school diploma or equivalent preferred
Additional Information
All your information will be kept confidential according to EEO guidelines.