Job Description
Join our dynamic team at our O'Fallon location (304 E Hwy 50) as a Customer Service Representative! We're seeking enthusiastic, detail-oriented individuals who are passionate about delivering exceptional customer experiences. In this role, you'll be the friendly face and voice of our organization, ensuring every customer interaction leaves a positive impression. If you're organized, collaborative, and thrive in a fast-paced environment, we'd love to meet you!
- Answer incoming phone calls and take customer orders accurately and efficiently while maintaining a friendly, professional demeanor
- Process cash and credit card transactions with precision and attention to detail
- Prepare and assemble products according to company standards and recipes
- Provide outstanding customer service by addressing inquiries, resolving concerns, and ensuring customer satisfaction
- Maintain a clean, organized, and hygienic work environment at all times
- Collaborate effectively with team members to ensure smooth operations during peak business periods
- Assist with various cleaning and maintenance tasks as needed to support team operations
- Handle and lift items weighing up to 25 lbs regularly throughout your shift
- Adhere strictly to all food safety, hygiene, and company regulations
- Remain calm, professional, and resilient when managing multiple tasks and customer requests simultaneously
Qualifications
- Excellent verbal and written communication skills with a friendly, positive, and approachable attitude
- Strong ability to follow directions, adhere to company procedures, and maintain organizational standards
- Proficiency in basic math for accurate cash handling, order processing, and transaction management
- Demonstrated ability to multitask and work efficiently in a fast-paced, high-volume environment
- Team player mentality with a genuine willingness to support and collaborate with colleagues
- Physical capability to stand for extended periods and lift up to 25 lbs regularly
- Customer-focused mindset with a commitment to providing exceptional service and support
- Ability to remain calm, composed, and professional under pressure and during busy shifts
- Basic computer skills for operating point-of-sale systems and ordering platforms
- Flexibility to work various shifts, including weekends, holidays, and evenings as needed
- Food handling experience or demonstrated willingness to learn food safety protocols (preferred)
- High school diploma or equivalent (preferred)
- Must be able to pass a pre-employment drug test and criminal background check
Additional Information
All your information will be kept confidential according to EEO guidelines.