Job Description
We are seeking a friendly and empathetic Customer Service Representative to join our team in Denton, United States. As a key member of our customer support team at our 2317 W University Dr location, you will be responsible for providing exceptional service to our valued customers.
- Respond to customer inquiries via phone, email, and in-person interactions
- Address and resolve customer complaints in a timely and professional manner
- Process orders, refunds, and exchanges accurately
- Maintain up-to-date knowledge of products, services, and company policies
- Collaborate with other departments to ensure customer satisfaction
- Document customer interactions and update customer records in our system
- Identify and escalate complex issues to appropriate team members when necessary
- Contribute to a positive team environment and support colleagues as needed
Qualifications
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency in customer service software and basic computer skills
- Ability to multitask and prioritize in a fast-paced environment
- Patient and empathetic approach to customer interactions
- High school diploma or equivalent
- Previous customer service experience preferred
- Ability to work on-site at our Denton location (2317 W University Dr)
Additional Information
WORK CONDITIONS
Exposure to:
- Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks
- In-store temperatures range from 32 degrees in cooler to 90 degrees and above in some work areas
- Extreme weather conditions including
- temperatures ranging from 0 degrees up to 110 degrees outside
- Rain, fog, sleet, snow, ice, wind, dust, and more
- Sudden changes in temperature in work area and while outside
- Fumes from food odors
- Exposure to cornmeal dust
- Cramped quarters including walk-in cooler
- Hot surfaces/tools from oven and hot plates up to 500 degrees or higher
- Sharp edges and moving mechanical parts
SENSING :
- Talking and listening on telephone
- Near and mid-range vision for most in-store tasks
- Depth perception
- Ability to differentiate between hot and cold surfaces.
TEMPERAMENTS :
- The ability to direct activities
- Perform repetitive tasks
- Work alone and with others
- Work adequately under stress
- Meet strict quality control standards
- Work well with others
- Satisfy unhappy customers
- Analyze and compile data
- Make judgments and decisions
- Problem Solving
PHYSICAL REQUIREMENTS
- Standing
- Most tasks are performed from a standing position
- Height of most work surfaces is between 36 and 48 inches
- Walking/Jogging/Running
- For short distances or for short durations
- Sitting
- Paperwork is normally completed in an office at a desk or table
- Lifting
- Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck
- Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'
- Cases are usually lifted from floor and stacked onto shelves up to 72” high
- Carrying
- Large bags/boxes/crates, weighing up to 50 pounds, are carried from the workstation to storage shelves
- Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray
- Pushing
- To move trays which are usually placed on dollies
- A stack of trays on a dolly is approximately 24 - 30 and requires a force of up to 7.5 pounds to push
- Climbing
- Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance
- Stooping/Bending
- Forward bending at the waist is necessary at the pizza assembly station
- Toe room is present, but workers are unable to flex their knees while standing at this station
- Duration of this position is approximately 45 - 120 seconds at one time, repeated continuously during the day
- Forward bending is also present at the front counter and when stocking ingredients
- Crouching/Squatting
- Performed occasionally to stock shelves and to clean low areas
- Reaching
- Reaching is performed continuously; up, down and forward
- Workers reach above 72” occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves
- Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes
- Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones
- Hand Tasks
- Eye-hand coordination is essential. Use of hands is continuous during the day
- Frequently, activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists
- Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter
- Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes
- Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes
- Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel