Company Description
North Star Pizza is a 27 store Franchise that is looking to expand and grow. This will allow for unlimited potential for growth within our company.
Job Description
Join our team as a Customer Service Representative at our Arden Hills, United States location! We're looking for a friendly and empathetic individual to provide exceptional support to our valued customers.
- Answer incoming customer calls, emails, and chat messages in a timely and professional manner
- Resolve customer inquiries, complaints, and issues with patience and understanding
- Process orders, returns, and exchanges accurately and efficiently
- Maintain up-to-date knowledge of products, services, and company policies
- Collaborate with other departments to ensure customer satisfaction
- Document customer interactions and update account information in our database
- Identify and escalate complex issues to appropriate team members or supervisors
- Provide personalized solutions to meet individual customer needs
- Participate in ongoing training to enhance customer service skills and product knowledge
- Pay range $12-18
Qualifications
- Strong verbal and written communication skills
- Excellent problem-solving abilities and attention to detail
- Proficiency in using computers and customer service software
- Ability to multi-task and prioritize in a fast-paced environment
- Patient and empathetic approach to customer interactions
- High school diploma or equivalent
- Previous customer service experience preferred
- Ability to remain calm and professional in challenging situations
- Team player with a positive attitude
- Flexibility to work various shifts, including weekends and holidays as needed
Additional Information
All your information will be kept confidential according to EEO guidelines.