Customer Service Supporter (m/f), 20 hours per week, Zagreb

Opis posla

For our Customer Service department, we are looking for a Customer Service Supporter, who will be our customer ambassador, being in the front line with the customers and providing the best Customer Service within any channel preferred by the customers. As Customer Service Supporter…

• You are customer oriented and able to listen and fulfil our customers’ needs
• You enjoy communication
• You have a high level of empathy

Do you see yourself in this role as Customer Service Supporter at JYSK? Then YOU ARE the person we are looking for!

WHAT WE OFFER YOU

You get the chance to join a retail company that wants to be the candidate’s first choice when choosing an employer. We are dynamic and here your inputs get heard, you get involved and your development is crucial to us. Additionally, as JYSK ambassador, you get the following:

• Opportunities for development through excellent training and mentoring
• An introduction training to get the best possible start to your career at JYSK 
• Hybrid working schedule
• Support in the job by modern systems and tools (personalized intranet, online complaints system, Customer database)
• Attractive monthly bonuses rewarding excellent sales results
• Competitive salary package including transportation allowance, meal allowance, seniority supplement, holiday bonus, vacation allowance, and Jubilee awards
• Part-time employment contract (20 hours per week)
• Employee discount on all JYSK products
• A great workplace with friendly teams and social events such as the annual JYSK Party and Family Day
• Opportunity to participate in sports events (e.g. Ultrabalaton, Wings for Life) and sustainability initiatives such as tree-planting projects
• International career development opportunities
• Internal competitions to compete, win and celebrate excellent performance

WHAT YOUR NEXT JOB WILL BE ABOUT

You are the first point of contact for our customers.  At the JYSK Customer Service Centre, our days are filled with handling customer enquiries through different channels, identifying customer issues, solving them and preventing them in future.

• Ownership of your work and find solutions for our customers while providing a professional, positive and competent service
• Work in an open environment where you co-operate with colleagues to exceed the customer’s expectations
• Be a part of a goal-oriented team with a high pace and the need to adapt to different situations 
• Creating sales on incoming requests to support our mission and goals
• Handling customer requests through phone, e-mail, chat and social media

WHAT YOU SHOULD BRING

• Empathy, you enjoy to actively listen to customers and support them
• Be professional and open to dialogue
• Understand customer needs and take them into account when providing solutions
• Enjoy working in a team, and have a desire to work in a fun environment where you share learnings and knowledge with your colleagues
• Understand the importance of time sensitive issues and remember you are here to help others
• Flexible availability to work 20 hours per week on a rotating schedule between Monday and Friday, during operating hours from 08:00 to 16:00
• Excellent knowledge of your native language, written and spoken; English is a great plus for developing your career internationally and for staying in touch with your colleagues from all over Europe
• Basic system knowledge – know how to use a computer, quick and accurate in writing on the keyboard, have no problem in learning new programs or read and understand guides and procedures

IS THIS YOUR NEXT OPPORTUNITY? Apply today!

Recruitment process in COUNTRY:

We process applications on an ongoing basis and complete the recruitment when we have found the right candidate. We always hold interviews – and for selected positions you can expect to have assessments and/or a video interview, where we look forward to hearing about your motivation for the job.  

We process applications on an ongoing basis and complete the recruitment when we have found the right candidate. We always hold interviews – and for selected positions you can expect to have assessments and/or a video interview, where we look forward to hearing about your motivation for the job.

ABOUT US

We believe our employees are key to our success. That is why we strive to offer development and possibilities of growing and finding new challenges within JYSK. Since our founder, Lars Larsen, opened his first store in Denmark in 1979, JYSK has expanded our global presence with stores and web shops in countries around the world.

Our three fundamental JYSK Values – Tradesman, Colleague and Corporate Spirit – express the behavior and attitude that we can expect from each other. We trust each other, and we believe in empowerment and freedom with responsibility. We also take pride in rewarding engagement and a great effort among our employees. With the right attitude, opportunities abound in JYSK.

JYSK wants to include everyone, no matter the age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and experience. Together, we secure our inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. Because a great mix of minds, talents and unique personalities makes us a stronger team.

For more information, please visit our page Croatia | JYSK.