It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
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We are seeking a Solution Consultant to partner with Sales and help enterprise customers address complex security, identity, access, asset visibility, exposure management, and risk challenges.
In this role, you will serve as a trusted technical and business advisor, leading discovery, solution design, product demonstrations, proof-of-value engagements, and customer validation activities. You will work directly with security, identity, infrastructure, IT, risk, and executive stakeholders to connect technical capabilities to measurable business outcomes.
The ideal candidate has strong cybersecurity knowledge, practical enterprise networking experience, strong communication skills, and a proven ability to support complex enterprise sales cycles.
Responsibilities
Partner with Sales to lead technical discovery, solution design, and customer validation.
Deliver compelling virtual and in-person technical demonstrations.
Deploy and support proof-of-value and proof-of-concept engagements.
Translate technical capabilities into business outcomes.
Serve as a trusted advisor during evaluations, competitive situations, and executive discussions.
Develop customer-facing documentation, technical summaries, and solution narratives.
Lead technical training sessions based on customer use cases and POV findings.
Support marketing events, conferences, webinars, and speaking engagements.
Collaborate with Product, Enablement, Marketing, Customer Success, and Support teams to share field insights and improve execution.
Travel as required, typically 25–50%, depending on region and business needs.
Required Qualifications
7+ years of experience in Solution Consulting, Sales Engineering, Pre-Sales Engineering, Solutions Architecture, or a related technical role.
7+ years of customer-facing technical, pre-sales, or customer support experience.
Experience supporting complex cybersecurity, SaaS, or enterprise platform sales cycles with enterprise customers.
Strong understanding of cybersecurity concepts, identity and access, governance and risk, and security operations.
Required strong working knowledge of enterprise networking concepts, including routing, switching, VLANs, subnetting, firewalls, DNS, NAT, and network segmentation.
Familiarity with capturing network traffic via SPAN ports, port mirroring, TAPs, packet capture brokers, NetFlow, and network telemetry.
Ability to understand and explain how security platforms integrate with customer network environments to collect data, provide visibility, and support technical validation during demos, POVs, and POCs.
Strong presentation, storytelling, and executive communication skills.
Ability to engage effectively with technical practitioners, business stakeholders, and executive buyers.
Demonstrated track record of contributing to technical wins, deal progression, and successful customer outcomes.
BS degree in Computer Science, MIS, Cybersecurity, or equivalent experience.
Preferred Experience
Hands-on experience with IAM or IGA solutions
Background in Security Operations or Security Engineering
Experience with asset discovery across IoT, OT, or IoMT environments
Exposure to vulnerability management or risk-based vulnerability programs
Security, cloud, or relevant technical certifications preferred
Linux or Python scripting experience
What Success Looks Like
Quickly becomes productive and adds value to active sales pursuits.
Delivery of high-quality demos, POVs, and POCs that advance pipelines.
Build trusted-advisor relationships with customers and Sales partners.
Demonstrates strong technical credibility across complex opportunities.
Connects technical solutions to measurable business outcomes.
Contributes to improved win rates, stronger deal quality, and scalable Solution Consulting execution.
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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