Deli Manager (FT) Near West Store

About Bloomingfoods Co-op Market

Bloomingfoods has been a community-owned cooperative (co-op) grocery store since 1976. In 1975, a group of people got together and created a business that would have a local focus and bring them all the great food that they could not find anywhere else. We remain dedicated to good food and good health, excellent customer service, local and regional producers, and giving back to the community we are all a part of. Food issues are central to our focus, and we want to keep folks up-to-date on what is happening in our community and the world — we strive to share more of what we know with others.

Bloomingfoods promotes healthy, high quality, sustainable, and environmentally-sound products at a fair price. Our commitment to sustainable agriculture, artisanal producers of local products, and delicious regional foods are a few of the things that set us apart. Our purpose and mission are:

• To promote and encourage interest in the local growing of food crops and to provide for the consumers of Southern Indiana locally grown, nutritious food.
• To educate the community to the economic, social, and other beneficial values inherent in organizing community services, and in offering locally produced consumer goods and food.
• To help provide low-cost food and consumer services to low-income owner-members of the Co-op and the local community as a whole whenever possible. 

About the role

• PURPOSE: To manage the flow of operations within the deli department of a Bloomingfoods Co-op retail location.  To meet the goals and objectives set by the Store Manager while making each customers’ experience exceptional.

What you'll do

1.  CUSTOMER SERVICE

1. Provide internal and external customers with excellent service at all times.
2. Treat people fairly, consistently, and with respect. 
3. Ensure efficient, informative, and friendly service in all areas according to established customer service vision and standards.
4. Use appropriate language, behavior, appearance, and overall conduct with or in the presence of customers, vendors, and store personnel according to BCS and store policies.

2.  SUPERVISION

1. Develop schedules to ensure alignment with labor and productivity goals.
2. Ensure a minimum of one Serve-Safe certified staff member is 
3. Produce strong work teams and help facilitate employee development.
4. Hire qualified applicants following established procedures.
5. Ensure comprehensive, on-the-job training and development programs.
6. Ensure staff understands key strategies for achieving key financial goals.
7. Ensure that all staff are aware of notices and policy changes.
8. Document and perform timely performance evaluations.
9. Take corrective disciplinary action according to established procedure. 

3.  PLANNING & FINANCE

1. Meet objectives for department sales, margin, turns, and labor budgets.
2. Monitor key financial goals, including sales, margin, turns, and labor.
3. Review financial performance reports, monitor deviations from budget, and take corrective action as necessary following established procedures.
4. Ensure accurate and efficient invoice processing within 24 hours of delivery receipt.
5. Review and evaluate movement report.

4.  OPERATIONS

1. Order according to location purchasing and contract guidelines and ensure appropriate inventory levels.
2. Ensure mutually beneficial, business relationships with local and regional producers to ensure a strong presence of local product offerings.
3. Ensure all retail displays are attractive and product is abundant and front & faced.
4. Work with other Department Managers in store to stock and maintain appropriate cross merchandising throughout the store.
5. With the Deli Category and Location Managers, execute co-op wide programs, promotions, maintain appropriate category mix and space allocations.
6. Ensure accurate signage, pricing, and labeling.
7. Monitor rotation practices and waste to ensure effective buying procedures.
8. Oversee regular department inventories.
9. Perform regular facility assessments to ensure all areas are maintained in sanitary, orderly condition meeting OSHA, health department, Organic, HAACP, COOL and/or other relevant department standards.
10. Ensure proper storage, handling, rotation, and labeling procedures.
11. Ensure adequate amount of tools and production supplies.
12. Maintain equipment in clean, safe, working order.  Research and recommend major equipment repair or replacement.
13. Coordinate department productivity according to store needs.
14. Coordinate systems, staffing, and record keeping for receiving deliveries.
15. Attend trade shows as requested on behalf of Bloomingfoods.
16. Pursue continuing education opportunities when available and appropriate. 
17. Participate in co-op events.
18. Perform other tasks as assigned by the Store Manager.

5.  COMMUNICATION

1. Lead regular staff meetings.
2. Provide effective communication to ensure productive, knowledgeable work teams.
3. Maintain open communication links with customers to address inquiries and feedback.
4. Offer constructive and fair coaching and feedback to all staff.
5. Provide regular opportunities to receive feedback from all staff.
6. Attend multi-location department manager workgroup meetings.
7. Attend prepared foods workgroup meetings.

Qualifications

• Outstanding customer service skills
• Ability to handle multiple demands
• Familiarity with natural foods
• Ability to lift 50 lbs.
• Computer literacy including Windows OS and Microsoft Office
• Excellent written and verbal communication skills
• Strong organizational skills
• Experience developing and leading teams
• Ability to read and comprehend financial reports
• Ability to manage a department budget
• Willingness to grow to meet the changing requirements of the job

IMPORTANT DISCLAIMER NOTICE:  

The job duties, elements, responsibilities, skills, functions, experience, educational factors, requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that the employee may be required to perform.  The employer reserves the right to revise this job description at any time and require employees to perform other tasks as circumstances or conditions of its business, competitive considerations or a work environment change.