About the Role
Upway is a fast-growing startup building the world’s largest e-commerce site for e-bikes 🚲. We are rapidly expanding in our mission to make electric mobility more accessible and reduce waste 🌎!
We are now hiring a Delivery & Operations Specialist to join our Los Angeles, CA team. In this role, you’ll be the face of Upway on the road - delivering and picking up bikes across the LA area with professionalism and care. When not on deliveries, you’ll support daily warehouse operations by moving, packaging, and preparing bikes for customers. This is a hands-on role at the heart of our customer experience, combining driving, customer interaction, and warehouse teamwork.
Our location is in Redondo Beach, right off the Metro K line.
Key Responsibilities
Key Responsibilities
- Safely operate an Upway-branded van to deliver e-bikes to customers and pick up bikes from sellers across the Los Angeles area.
- Provide a professional, customer-friendly handoff at each delivery, including basic bike set-up support when needed.
- Support warehouse operations during non-driving hours, including packaging, moving, and preparing bikes for shipment.
- Maintain accurate records of deliveries, pick-ups, and warehouse inventory movements.
- Collaborate with the warehouse and customer support teams to ensure smooth scheduling, routing, and on-time deliveries.
- Uphold Upway’s safety, vehicle use, and quality standards to protect our customers, team, and brand.
Skills, Knowledge and Expertise
Necessary Skills
- Valid driver’s license with a clean driving record
- Previous experience in a delivery, logistics, or warehouse role
- Strong attention to safety and the ability to operate a large van in urban and suburban environments
- Comfort with physical work, including lifting and moving bikes (up to ~70 lbs with assistance)
- Reliable, punctual, and able to work independently on the road
- Team-oriented mindset with willingness to jump between driving and warehouse tasks as needed
- Ability to use basic technology tools (routing apps, warehouse software, communication platforms)
Nice to Haves
- Experience handling bikes or e-bikes (repair, assembly, or retail background)
- Interest in sustainability, mobility, or the cycling industry
- Familiarity with the Los Angeles area and efficient routing/delivery practices
- Customer-facing experience, ideally in delivery or retail settings
Benefits
Upway is an early stage startup funded by prestigious investment firms such as Sequoi and Global Founders Capital (Rocket Internet). You will be surrounded by an extraordinarily talented, motivated, and positive team. This environment will provide you with the following benefits:
- You’ll work with a cool product. Electric and sustainable mobility will be ever present in your day-to-day life, and you’ll become an expert in these topics
- A dynamic environment with strong personal responsibility, presenting great learning and growth opportunities
- Comprehensive medical, dental, and vision plans
- Life, accidental death, and long-term disability insurance
- Paid company holidays and time off
- Competitive 401K Plan with matching