At The Smilist, we are committed to providing high-quality dental care in a warm, welcoming, and professional environment. Our team is passionate about creating positive patient experiences and making lives better, one smile at a time. We are looking for a reliable, friendly, and motivated Treatment Coordinator to join our growing team and support our commitment to exceptional patient care.
Take a Glance at the Role!
- Location: West Seneca, NY
- Schedule: Full Time - Monday through Friday; one evening shift every 3rd Wednesday
- Pay Range: $22.00-$25.00 per hour
- Benefits: Health, dental, and vision insurance, plus opportunities for professional growth
What You’ll Do
- Coordinate Treatment Plans: Present and review personalized treatment plans, helping patients understand their recommended care, treatment options, and next steps.
- Build Compassionate Relationships: Communicate with patients in a friendly, professional, and compassionate manner, creating a positive experience from check-in to checkout.
- Support Front Office Operations: Answer incoming phone calls, direct inquiries, relay messages, and assist with scheduling and patient communications.
- Manage Patient Check-In: Welcome patients, verify insurance information, confirm personal details, and ensure patient records are accurate and up to date.
- Assist with Financial Arrangements: Discuss treatment costs, review financial options as appropriate, and collect patient payments.
- Coordinate Patient Flow: Communicate patient arrivals to the clinical team promptly and help keep the daily schedule organized and running efficiently.
- Maintain Accurate Records: Manage administrative documentation and ensure patient information is organized, complete and handled confidentially.
- Support Practice Growth: Proactively follow up with patients, help schedule outstanding treatment, and encourage patients to move forward with the care they need.
- Work as a Team: Collaborate with doctors, clinical staff, and the front office team to deliver an exceptional patient experience and support the overall success of the practice.
What We’re Looking For
- Previous experience in dental administration or dental office setting preferred; treatment coordination or treatment planning experience is a plus.
- Excellent communication and interpersonal skills, with the ability to build trust and rapport with patients.
- A patient-focused mindset and a genuine interest in helping people achieve their dental health goals.
- Strong organizational skills and attention to detail.
- Ability to multitask, prioritize responsibilities, and thrive in a fast-paced environment,
- A proactive, dependable, and positive attitude with a strong team-oriented mindset.
- Familiarity with Dentrix is preferred, but not required.
- A willingness to learn, grow, and contribute to a collaborative work place.
What We Offer
- Competitive compensation
- Comprehensive benefits package, including health, dental, and vision insurance, along with additional benefits.
- Opportunities for professional development and career growth
- A supportive team environment where your contributions make a difference.
- The opportunity to help patients maintain healthier smiles while building lasting relationships within the community.
If you are passionate about patient care, enjoy working as part of a collaborative dental team, and are looking for an opportunity to grow your career, we encourage you to apply and join The Smilist team.