Digital Content Manager

Summary: This role is pivotal in shaping the organization’s digital presence by developing, creating, and managing accessible, high-impact digital content solutions. The ideal candidate will combine technical expertise with strategic content leadership to deliver clear, engaging, and user-focused materials across multiple platforms. By applying principles of instructional design and copywriting, the role ensures that complex business, legislative, and policy information is transformed into actionable insights for diverse audiences. With a strong understanding of cross-border business challenges, the position drives digital innovation that empowers organizations and individuals to access critical information and support efficiently and effectively. Responsibilities: Develop and manage digital content solutions that enhance accessibility and usability of information, advice, and support services. Lead content strategy and execution across digital platforms with a focus on clarity, engagement, and user experience. Apply instructional design and copywriting expertise to refine and present content from subject matter experts in a way that meets user needs. Utilize industry-standard software to produce high-quality, visually compelling digital content. Translate complex business, legislative, research, and policy content into clear, actionable, and audience-appropriate formats. Stay current with evolving cross-border business issues and leverage digital content to support businesses navigating these challenges.