About the Role
Be the Calm Voice During Life's Most Critical Moments
Emergency Veterinary Clinic of Niceville is seeking an experienced, compassionate Veterinary Receptionist / Client Service Representative (CSR) to join our emergency and critical care team!
As the only 24/7 emergency veterinary hospital serving Niceville and the surrounding Emerald Coast communities, we're trusted to care for pets when they need us most. Our reception team plays an essential role in that experience, serving as the first point of contact for worried pet owners while helping coordinate communication and patient flow throughout the hospital.
If you're an experienced customer service professional who thrives in a fast-paced environment, communicates with compassion, and can remain calm under pressure, we'd love to meet you.
What You'll Do
Client Care & Communication
- Welcome clients and patients with warmth, empathy, and professionalism.
- Answer multi-line phones and appropriately prioritize urgent and emergency calls.
- Coordinate emergency walk-in arrivals and communicate with the medical team.
- Collect accurate client information, patient histories, and medical records.
- Provide updates and communicate next steps with clients while navigating sensitive situations.
Hospital Operations
- Coordinate patient flow between reception and the medical team.
- Prepare estimates, process invoices, collect payments, and handle financial transactions accurately.
- Assist with prescription requests and medication or food pickups.
- Maintain accurate electronic medical records and client documentation.
- Keep the reception area organized, welcoming, and professional.
Team Collaboration
- Work closely with emergency veterinarians, veterinary technicians, assistants, and hospital leadership.
- Support fellow team members during busy emergency periods.
- Adapt to changing caseloads while maintaining a positive, solution-oriented approach.
What We’re Looking For
- Previous experience as a Veterinary Receptionist, Veterinary CSR, Client Service Representative, Medical Receptionist, or Customer Service Professional.
- Veterinary hospital experience strongly preferred; emergency, specialty, urgent care, or human healthcare experience is a plus.
- Excellent communication, customer service, and conflict-resolution skills.
- Strong organization, attention to detail, and multitasking abilities.
- Comfortable using computers, scheduling software, and electronic medical records.
- Ability to prioritize competing responsibilities while maintaining accuracy.
- Compassionate, dependable, and team-oriented with a genuine interest in helping people and their pets.
Weekend Overnight Schedule
Full-Time | Friday, Saturday & Sunday | 7:00 PM–7:00 AM
- Consistent three-night schedule.
- Dedicated weekend overnight coverage.
- Opportunity to support a 24/7 emergency and critical care hospital.
- Eligible overnight and weekend shift differentials may apply.
Physical & Work Environment
Emergency veterinary medicine is active and unpredictable. Candidates should be comfortable:
- Standing and walking for extended periods.
- Moving between reception, treatment, and client areas.
- Assisting with pets weighing up to 50 pounds, with assistance when appropriate.
- Working around animals of varying sizes, temperaments, and medical conditions.
- Exposure to animal hair, dander, odors, cleaning chemicals, noise, and occasional bodily fluids.
- Remaining calm and professional during emotionally difficult situations involving sick or injured pets.
What We Offer
Competitive hourly compensation: $18.00–$22.00 per hour, based on experience and qualifications. Eligible overnight and weekend differentials may be available.
As part of Innovetive Petcare, eligible team members have access to a comprehensive benefits package, including:
Health & Wellness
- Medical, dental, and vision insurance
- Short-term and long-term disability
- Life insurance
- Employee Assistance Program (EAP)
- Calm Health mental wellness resources
Financial Benefits
- 401(k) with company match
- Paid time off (PTO)
- Paid holidays
- Flexible Spending Account options
Professional Development & Additional Perks
- Continuing education and training opportunities
- Career advancement and leadership development
- Employee discounts on veterinary services and pet care
- Rocket Lawyer legal assistance program
- Supportive, collaborative hospital culture
Benefits and eligibility are subject to employment status and applicable plan requirements.
Why Emergency Veterinary Clinic of Niceville?
Emergency medicine is challenging, but incredibly rewarding. When clients arrive during some of the most stressful moments of their lives, your compassion, communication, and professionalism can make a lasting difference.
Our recently remodeled hospital offers:
- Advanced emergency and critical care medicine
- Digital radiology and ultrasound
- Endoscopy
- Full in-house reference laboratory
- High technician-to-doctor staffing ratios
- A collaborative team culture focused on exceptional patient care
You'll work alongside experienced emergency veterinarians, credentialed veterinary technicians, assistants, and hospital leadership in an environment where Client Service Representatives are valued members of the medical team.
If you're looking for a consistent weekend overnight schedule and an opportunity to make a meaningful difference in emergency veterinary care, we'd love to meet you!
Apply today and become part of the team supporting pets and families across Florida's Emerald Coast.