Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
- Responsible for managing and leading the entire Food and Beverage Service operations
- Ensures that the department’s leadership and operational activities align with the core values, ethical principles, policies, procedures, standards and guidelines of the Sofitel brand.
- Championing exceptional guest experiences and ensuring service standards consistently exceed expectations
- Supporting the development and implementation of new food and beverage concepts, promotions and service initiatives
- Creating a positive, inclusive and high-performing team culture where people are empowered to succeed
- Driving team engagement through coaching, mentoring, training and regular feedback
- Recruiting, developing and retaining talented hospitality professionals
- Working collaboratively with the kitchen team to deliver seamless and memorable dining experiences
- Managing labour costs, rosters and productivity to achieve commercial objectives while maintaining service excellence
- Identifying opportunities to grow revenue, enhance efficiency and improve overall business performance
- Monitoring guest feedback and translating insights into meaningful operational improvements
Qualifications
- Minimum 5 years in similar position in the luxury setting
- Fluent English speaking – 2nd language will be highly regarded
- A passion for delivering outstanding customer service and creating memorable guest experiences.
- Creativity in developing promotions, improving service, and driving business performance.
- Demonstrated leadership and problem-solving skills and excellent written and verbal communication
- Ability to lead, motivate and develop a diverse team
- Availability to work varied shifts including early mornings, evenings, weekends and public holidays
- Current Responsible Service of Alcohol and Food Handler qualifications
- Five years of experience in hospitality management is a must.
- Previous study in hospitality or tourism would be desirable but not essential. This position will provide a development platform to expand your knowledge and grow your skills in the hotel industry.