Position Closes October 29, 2026
Job Summary
This position is responsible for ensuring that Epic electronic health record (EHR) systems) function efficiently within healthcare organizations. Acts as a bridge between clinical staff, administrative teams, and IT department, translating operational needs into technical solutions and ensuring the system supports daily healthcare operations effectively. Will provide technical support for the STIHC staff to effectively utilize IT systems.
Essential Job Duties
- Assist with a wide variety of IT issues, ranging from system malfunctions to hardware and software problems handles complex and serious cases, may refer some especially complex cases to the IT Manager
- Provide technical assistance to STIHC staff regarding Microsoft Office applications, Windows operating systems, Windows servers, standard networking protocols (including TCP/IP and Ethernet).
- Provide technical assistance to STIHC staff to troubleshoot computer hardware, printers and IP networks in the current Windows environment
- Assist IT with performing PC refreshes, deploying new IT equipment, creating images, installing software packages, maintaining computer networks, and migrating network printers is preferred but not required
- Install, troubleshoot and train staff to use the various audio-visual equipment, phones, fax machines and copiers.
- Assist IT Specialist to manage the ports, switches, routers, hubs, TCP/IP
- Provide outstanding customer service and display utmost professionalism to everyone within the STIHC system
- Assist IT to install, maintain, and upgrade workstations, desktops, laptops, network printers, and peripherals
- Respond to and resolve workstation, application, and server related problems
- Maintain a desktop software/applications update log and perform the maintenance required.
- Assist with IT infrastructure projects such as PC refreshes, new hardware deployments, site acquisitions, and go-lives
- Provide simplified explanation of technical issues for non-technical users.
EPIC System Responsibilities in partnership with IT Manager:
- System Configuration and Customization: Configure Epic applications to meet the specific needs of clinical and administrative departments, including module-specific setups such as Ambulatory, Inpatient, Radiant, or Cupid
- Workflow Analysis: Analyze clinical and administrative workflows to identify opportunities for system optimization and improved efficiency
- Technical Support: Provide ongoing support and troubleshooting for end-users, including physicians, nurses, and administrative staff
- System Maintenance: Perform updates, patches, and upgrades to ensure system reliability and compliance with healthcare standards
- Reporting and Analytics: Develop and maintain custom reports and dashboards to support clinical and administrative decision-making
- Training and Documentation: Create and update training materials, user guides, and conduct training sessions to ensure staff proficiency
- Testing and Quality Assurance: Conduct system testing, user acceptance testing, and quality assurance for new implementations or software updates
- Stakeholder Collaboration: Serve as a liaison between end-users and IT teams, ensuring that system changes align with organizational goals and regulatory requirements
- Other related job duties as assigned.
Education Required
- High school diploma or general education degree (GED).
- Bachelor's degree (B. A.) in computer science, information system or related field.
- OR five years of education and experience in relevant field.
Minimum Related Experience
- Minimum of one-year experience working in an environment that is operating multiple IT applications.
Required Licenses/Certifications
- Valid and unrestricted Washington State Driver’s License
Knowledge and Abilities
Knowledge of:
- Management Information System including Electronic Health Records application to clinical care is desired.
- Established computer and telecommunications techniques, requirements, methods, sources, and procedures.
- Programming language, system analysis, design procedures and techniques.
- HIPAA regulations, which mandate that the incumbent shall maintain complete confidentiality of all administrative, medical and personal records, and all other pertinent information that comes to his/her attention or knowledge.
Able to:
- Arrange the sequences and timing of the work to be performed to meet variable demands.
- Identify issues and research solutions.
- Multi task and accurately track assigned tasks
- Establish and maintain regular and satisfactory attendance and punctuality.
- Maintain confidentiality and communicate with tact and discretion.
- Organize, plan, coordinate, and carry-out assigned tasks with accuracy and attention to detail.
- Provide excellent customer service and problem solve effectively.
- Continually learn and track technological trends and development of information security and risk management.
- Pass pre-employment drug screening and background check(s).
Physical Requirements
Manual and finger dexterity for the operation of personal computer, office machines and routine paperwork. Tolerance to be exposed to computer screen for prolonged periods. Stamina to sit, stand and/or walk for prolonged periods. Mobility to bend, stoop, and/ or climb stairs. Ability to lift objects weighing up to 20 lbs. occasionally. Operate a motor vehicle.
SPECIAL REQUIREMENTS
Immunization Requirements: Must be fully immunized against measles, and rubella and provide official documented proof of vaccination prior to employment. Employees are required to provide proof of other immunizations as recommended for healthcare workers by the Centers for Disease Control and Prevention, or of immunity to these diseases.
All employees shall have tuberculin (TB) test upon employment and annually thereafter, or have a follow-up plan approved by employee health if there is a positive test
Special Consideration: if you are allergic to any component of the vaccine or have documented history of severe reaction to vaccine or are currently pregnant you may not have to be immunized, however, you are required to provide documentation/proof, in order to be considered for employment.