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WHAT YOU’LL DO
As Facility Manager, you enable and secure the smooth operation of the site portfolio by delivering optimized, qualitative, and cost-efficient facility management services that support both operational needs and long-term asset performance. You play a key role in ensuring safe, compliant, and reliable facility operations through strong supplier management, maintenance planning, lifecycle optimization, and cross-functional collaboration. In this role, you balance operational excellence with sustainability, financial responsibility, and continuous improvement across the Sales Market portfolio.
You will:
- Lead and coordinate facility management activities across the Sales Market portfolio, securing safe, compliant, and high-quality site operations.
- Own and manage FM categories including technical installations, building maintenance, energy & utilities, cleaning, waste management, and shopfitting maintenance.
- Drive supplier sourcing, contract management, and service delivery follow-up to ensure strong quality, cost efficiency, and contractual compliance.
- Monitor portfolio condition, lifecycle performance, and investment needs to optimize asset value, operational reliability, and long-term cost efficiency.
- Ensure preventive and reactive maintenance activities are planned, executed, and followed up according to operational and business requirements.
- Manage facility-related budgets, performance reporting, and asset data within global FM systems to support transparency and data-driven decision-making.
- Drive energy monitoring and efficiency initiatives aligned with global sustainability targets and operational performance goals.
- Collaborate closely with Sales, Operations, Construction & Facilities, Procurement, and Global FM stakeholders to align facility activities with evolving business needs and operational priorities.
WHO YOU’LL WORK WITH
You will work closely with Sales Market Construction & Facilities teams, Lease Managers, Store Teams, Operations, Procurement, external FM providers, landlords, and Global FM stakeholders. The role requires strong collaboration across multiple functions, suppliers, and operational stakeholders within an international organization.
WHO YOU ARE
We are looking for people with…
- A bachelor’s degree in engineering, Architecture, Business Administration, or a related field.
- Minimum 3 years of experience within Facility Management, construction, real estate, or a similar operational environment.
- Proven experience in supplier management, contract management, and FM category management.
- Strong knowledge of facility operations, maintenance planning, asset lifecycle management, and operational budgeting.
- Experience managing facility operations across multiple sites while ensuring quality, compliance, cost efficiency, and operational reliability.
- Experience driving supplier performance, contract governance, and service delivery follow-up to secure continuous improvement.
- Strong understanding of preventive and reactive maintenance processes, with the ability to prioritize activities based on business needs and operational risks.
- Experience working with CAFM systems such as Planon and using operational data, reporting, and asset information to support planning, performance follow-up, and decision-making.
- Knowledge of energy management, sustainability initiatives, and their impact on operational efficiency and asset performance.
- Experience working in cross-functional and matrix organizations with multiple stakeholders.
- Background within retail and experience from large international organizations are considered an advantage.
- Proficiency in MS Office applications and strong English communication skills, both written and spoken.
And people who are…
- Structured and analytical, with the ability to balance operational priorities, service quality, sustainability targets, and financial performance.
- Commercially aware and confident in managing budgets, supplier relationships, and operational performance.
- Proactive and self-driven, with the ability to work independently in dynamic environments with multiple priorities and stakeholders.
- Skilled at building strong relationships and collaborating effectively across business functions, operational teams, and external partners.
- Solution-oriented and able to make informed decisions using data, insights, and business requirements.
- Adaptable and resilient when managing changing priorities and operational challenges.
- Committed to continuous improvement and finding opportunities to optimize facility operations, processes, and service delivery.
- Passionate about creating safe, sustainable, and efficient environments that support long-term business success.
WHO WE ARE
H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.
We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we use our power, scale, and knowledge to push the fashion industry towards a more inclusive and sustainable future.
WHY YOU’LL LOVE WORKING HERE
At H&M Group, we are proud to be a dynamic and inclusive company. The experience our colleagues help create every day has also been recognized through awards such as:
- Europe’s Best Employers 2026 – Financial Times
- Top 10 Diversity Brand Index Italy
We offer attractive benefits and extensive development opportunities worldwide:
- 25% staff discount across all H&M Group brands, both in-store and online (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, and ARKET).
- H&M Incentive Program (HIP), a global program that rewards long-term commitment and dedication.
- Meal vouchers worth €6 for each working day of at least six hours.
- Access to our corporate benefits platform, featuring more than 1,500 discounts on products and services that support everyday life and wellbeing.
- Comprehensive onboarding and training, designed to help you get the best possible start in your new role.
- Growth and development opportunities through continuous learning and structured development initiatives, including training programs, e-learning, Talent Days, Skill Seminars, and individual development dialogues. We believe professional growth is an integral part of employee experience.
JOIN US
Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.
Take the next step in your career together with us. The journey starts here.
ADDITIONAL INFORMATION
The gross annual salary (RAL) for this position starts from €38’000,00. The final offer will be determined based on professional experience, skills, and specific qualifications.
This is a full-time, permanent role. This position is offered on a local contract based in our Support Office Milan - Via Turati 9.
*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter to your application.
** To help us manage the high volume of applications for this role, we use a skills-based assessment as part of our recruitment process. As part of your application, you will be asked to complete an assessment designed to evaluate skills relevant to the position. Your responses will be evaluated using predefined criteria established by H&M Group, ensuring a fair and consistent assessment process for all candidates. After completing the assessment, you will have the opportunity to provide feedback and ask any questions you may have.
For more information about how we process your personal data, please refer to our Privacy Notice.
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