About the Role
We’re looking for an experienced Field Service Engineer to support and maintain customer technology across a large territory.
This is a hands-on role combining electro-mechanical repair, Windows-based diagnostics, and basic networking to keep customer sites operating reliably.
You’ll be trusted to work independently from day one — managing your workload, communicating professionally on site, and delivering a high-quality service aligned to agreed service levels (SLAs).
Field-based (home-start) | Company Vehicle | Full Training Provided | Driving Licence Required.
Working pattern
- This is a field role, so start/finish times vary with travel, customer opening hours, and priority needs.
- Core hours apply, however, because of the nature of the job flexibility is required.
Weekend rota & earning opportunity
- This role includes participation in a weekend/bank holiday support rota with additional pay.
- Potential of additional earnings through Weekend and Bank Holiday Rota participation.
- Opportunities to earn more by taking on additional weekend cover when available.
- Plus potential bonus and salary progression, subject to performance and business results.
Long-term career progression
Progression opportunities exist for the right person, including:
- Technical progression (advanced diagnostics, product expertise, specialist support).
- Leadership/management progression (coaching, planning, field leadership).
Key Responsibilities
What you’ll do (day to day)
Undertake a mix of planned maintenance, installations/upgrades, and priority attendance when a customer has a time-critical issue.
- Diagnosing faults efficiently using a structured approach (symptoms → logs/data → root cause → fix).
- Use a Windows laptop to access tools, review logs, complete updates/configuration, and document actions.
- Perform network connectivity tasks (LAN connections, IP settings, basic troubleshooting) to access device interfaces and confirm communications.
- Repair and maintain electro-mechanical systems (modules, sensors, motors, transport mechanisms, power components).
- Carry out preventative maintenance to reduce downtime and improve reliability.
- Provide clear customer updates and set expectations during service activity.
- Complete accurate job documentation (work completed, parts used, findings, next steps) to support first-time fix and audit quality.
- Escalate effectively when needed — providing clear evidence, logs, and fault context to technical support.
Service levels & priority work (SLAs)
- You’ll work to agreed service levels (SLAs) that help keep customer operations running smoothly.
- Most work is planned and scheduled. When a customer has a time-critical issue, you’ll prioritise it with support from scheduling and technical teams — aiming for a first-time fix and minimal disruption.
What we’re looking for
Essential:
- Proven field service experience in a customer environment (ideal backgrounds include ATMs, printers/MFDs, EPOS, kiosks, vending, security systems, cash-handling or similar technology).
- Strong fault-finding ability across electro-mechanical systems.
- Confident using a Windows laptop for diagnostics, reporting, and communication.
- Networking competence: LAN/Ethernet, IP addressing, connectivity checks, and accessing device interfaces.
- Excellent customer service and communication skills (written and verbal).
- Ability to efficiently manage your day based on priorities and workload in conjunction with your Regional Service Controller
- Full UK driving licence.
- Networking self-check (expected): If you can set a static IP, log into a router/switch, confidently troubleshoot a “no connection issues” and logically understand networking basics — you’ll be comfortable in this role.
Desirable:
- Experience adhering to SLAs and managing high‑priority callouts.
- Understanding of health & safety in the field (risk awareness, safe working, customer site standards).
- Experience with hardware/software upgrades, device configuration, or remote support tools.
- Coaching/mentoring ability (supporting less experienced engineers).
Job Benefits
- 25 days' holiday a year plus bank holidays with the opportunity to buy up to five additional days
- Company Car
- Competitive company pension scheme
- Ongoing training and development
- Private medical insurance for all employees (enhanced membership can be purchased for other family members)
- Dental insurance for all employees
- Life assurance
- Income protection scheme
- Employee assistance programme
- Employee Wellbeing events and Mental Health First Aiders
- Employee My Benefits portal offering extensive retail discounts