Title: Field Service Engineer, North UK
Reports to: Service Manager
Imagine working at the forefront of innovation in fluid-flow technology, with over 1400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents.
Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative minds, driven by a shared mission to engineer the future and safeguard our planet.
As a member of our team, you'll dive into an environment that encourages learning and boundary-pushing every day. You'll be part of an agile and dynamic workplace where today's solutions are built for tomorrow's challenges.
In this role, you will play a key part in working closely with field service engineers, quality engineers, and field services administration teams to meet our company’s and customers' business objectives. This role covers the North of the UK.
Key Responsibilities:
- Install, commission, repair, overhaul, and service our products, ensuring work quality meets or exceeds agreed standards, while strictly following established procedures.
- Troubleshoot and resolve issues within our product range and root cause analysis
- Provide concise and accurate reports on work performed on-site, completing all associated job paperwork accurately and on time.
- Stay up-to-date on the company’s product range, enabling you to promote and offer alternative equipment or services to customers, and identify opportunities for additional services during on-site visits.
- Deliver exceptional customer service, addressing individual customer requirements and providing proactive, efficient, and effective solutions.
- Develop & coach members of the team
Product/Service Improvement:
- Identify opportunities for improvements in products, services or operational practices.
- Support the company by producing detailed internal reports on product failures and collaborate with the technical team to conduct on-site evaluations.
- Actively engage in developing your technical knowledge and skills, participating in both on-the-job and off-the-job training opportunities.
Ensure Standards:
- Adhere to safe working practices in line with current Health and Safety legislation.
- Comply with all ISO 9001 and ISO 14001 requirements.
- Proactively communicate and collaborate with team members and other departments to ensure customer service standards and business objectives are met.
Team Collaboration and Development:
- Lead & Foster a collaborative team environment, maintaining strong relationships across company departments to ensure the effective delivery of services and achievement of business goals.
What We’re Looking For:
To thrive in this role, you should bring:
Education and Experience
- Substantial work experience in mechanical and/or electrical engineering.
- GCSE qualifications (A-C) and/or A Levels and/or an Apprenticeship qualification/HNC.
- 18th Edition qualification would be advantageous.
- A current and valid CSCS card or industry-recognised equivalent.
- Experience or understanding of relevant industries such as manufacturing, construction, or mechanical services.
Technical Skills
- Knowledge and practical experience of building management systems (BMS) and controls, with the ability to support the future growth of the Armstrong optimisation suite of products.
- Solid knowledge of HVAC products.
- Solid understanding of engineering principles and technical processes.
- Ability to complete reports and paperwork accurately and legibly.
- Proficiency with Microsoft Office and basic PC applications.
- A valid clean driving licence is essential.
Soft Skills
- Capacity to work independently and with minimal supervision in the field.
- High levels of self-motivation, with a commitment to delivering quality and efficiency.
- A proactive and flexible approach.
- Exceptional customer service and communication skills.
- Ability to work as part of a team and manage relationships with key stakeholders, including customers.
- Detail-oriented, proactive and able to perform well under pressure.
Why Armstrong Fluid Technology?
By joining us, you’ll become part of a global community dedicated to pushing the boundaries of fluid-flow technology. You’ll have endless opportunities to learn, grow, and make a significant impact on the world. Together, we'll build tomorrow’s solutions today.