About the Role
ROLE PURPOSE
As a Field Service Technician, you are the face of GLORY. As a member of the GLORY Field Service team, you will be empowered to:
- Directly manage all aspects of customer service and care with our clients
- Independently troubleshoot and repair a variety of high-speed cash-handling equipment
- Track and manage parts/tools
- Stay abreast of changes in technical and functional elements of GLORY equipment
GLORY OFFERS:
- 401k plan with company nonelective contribution and employer match
- Paid Parental Leave, Comprehensive Benefit Package including tuition and adoption assistance, Bonus Opportunities, & Career Advancement
LOCATION:
To effectively support the assigned territory, candidates should live within a reasonable commuting distance of Chicago, IL (approximately 45 miles). This role requires regular local travel to customer sites throughout Chicago, IL and neighboring areas, making proximity to the territory important for providing responsive service and support. Candidates must reside within the assigned territory or be willing to relocate. Relocation assistance is not available for this position.
PAY RANGE:
- $20 - $27 an hour
- Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; education; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.
- A 10% shift differential will be paid for working 2nd shift hours.
WORK SCHEDULE:
- Monday-Friday, 2pm - 10:30pm or 4pm-12:30am
Employees hired for the second shift must be available to work first shift for an initial training period of several months before transitioning to their permanent second-shift schedule.
For training purposes, new hires are required to work the first shift, Monday through Friday, for the first several months before transitioning to the schedule listed above.
Main Responsibilities
- Ensure overall customer satisfaction
- Diagnose system problems and make repairs
- Keep customer apprised of progress during maintenance or a down system situation
- Complete machine installations, Engineering Change Notices that affect system upgrades, and Hardware /Software upgrades that may require technical assistance
- Any other job responsibilities as assigned within scope of position. The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified
- Adhere to safety guidelines and policies, complete required Environmental Health & Safety training, timely reporting of any job site accidents (for an injury or property damage)
Required Education, Qualifications, Skills, & Competencies
REQUIRED EDUCATION AND QUALIFICATIONS
Education Level:
- Currently enrolled in or completed professional studies in electro-mechanics, electrical engineering, or equivalent work experience
- Certificates in related fields, i.e. mechanics, electronics, automation, data processing preferred
Qualifications:
- Excellent customer service and communication skill
- Working knowledge of personal computers especially Microsoft Office, navigation across network sites and email communication
- Logical trouble shooting skills and capability to isolate problems at PCB or component level
- Ability to effectively work with electric schematics, logic diagrams, mechanical drawings
- AC/DC power distribution, and digital/analog circuitry
- Experience repairing high-speed paper handling machines such as check sorters, mail sorters, currency sorters; ATM’s or copier machines experience is preferred
- 3-5 years of technical field service repair experience preferred, i.e. aviation, medical equipment, vending machine repair, and/or military repair experience
- Hold a Valid Driver’s License
- While some computer knowledge is required, this position is focused electro-mechanical repair
- The ideal candidate may possess some PC knowledge. However, this position is not intended for IT or help desk professionals
REQUIRED SKILLS AND COMPETENCIES
- A company van is provided, and you will drive from your home daily to our customer sites. Therefore, it is critical that you live within a reasonable commute from the assigned territory
- Must be able to lift up to 50 pounds without assistance
- Must be able to sit and/or stand for long periods of time, as well as be able to frequently kneel, bend, squat, sit and twist
- Must be able to work at all our customer sites as needed including financial institutions, casinos (gaming licensing may be required after the time of hire), truck stops, recreational parks, retail stores etc.
- Ability to work weekends and/or holidays on a rotational basis to accommodate business needs
- Must be available for an on-call rotation, typically once every 3 to 5 weeks including evenings and weekends, 24/7 might be necessary on rare occasions
- Must be able to drive to customer sites during working hours
- Occasional travel outside your assigned territory including air and overnight travel may be necessary
- Ability to accommodate limited accessibility at a job site
- Ability to work autonomously with minimal supervision
Benefits
Glory is proud to share that our benefit package ranks in the top 25% across the country!
Benefits:
- 401(k) Retirement Plan with Fidelity – 2.5% Base contribution paid toward your retirement by Glory even if you do not participate. Plus, Glory matches 3% up to 6% of your contribution
- Health insurance – 3 medical plans to choose from. High, Medium and Low deductible through Blue Cross Blue Shield
- Paid Parental Leave
- MDLive – 24/7 Virtual Doctor plus a Nurse Line
- Dental insurance
- Vision insurance
- FSA / Dependent Care
- Voluntary Life Insurance
- Basic Life insurance and AD&D – Company paid
- Short Term Disability / Long Term Disability / Employee Assistance Program – Company paid
- Paid Vacation – start with a prorated amount of hours your first year depending on start date. Earn 80 vacation hours during your first full year and vacation hours increase based on years of service.
- Paid Sick days based on City/State requirements
- Paid Holidays – 9 to 11 days based on start date
- Professional development assistance
- Education assistance
- Adoption Assistance
- Legal and ID Theft plans
- Annual Bonus opportunity
- Opportunities for internal promotions/career advancement
- Company Vehicle/Insurance – this benefit only applies to certain positions
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
An Equal Opportunity / Affirmative Action Employer / An E-Verify Employer
It is the policy of Glory Global Solutions, Inc. to provide equal opportunity for all qualified persons and not to discriminate against any applicant for employment because of race, color, religion, national origin, sex, age, disability, protected veteran status, or any other status protected by federal, state or local law governing the Glory Global Solutions, Inc. location to which this application is submitted.
Third Party Agencies
Unsolicited resumes will not be accepted by Glory. Should an agency choose to send unsolicited resumes, Glory reserves the right to review such resumes but will not be held liable for any fees/charges associated with a candidate hire except where a formal written agreement is in place between Glory and the Agency to source candidates for a specific role.
Physical Demands and Work Environment Statement
The employee must regularly lift and /or move up to 50 pounds without assistance. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus. While performing the duties of this Job, the employee is regularly required to sit; use hands and finger, handle, or feel; reach with hands and arms, and talk or hear. The employee is required to stand; walk and stoop, kneel, squat, sit, and twist. The ability to read, complete simple math calculations, and withstand moderate amounts of stress are important in achieving job objectives.